Outstanding Service Could Not Be Simpler
I don’t know why, but nothing intrigues me more than outstanding customer service. Maybe it’s because, after 35 years in the training and development
John G. Miller
October 19, 2021
I don’t know why, but nothing intrigues me more than outstanding customer service. Maybe it’s because, after 35 years in the training and development
When my personal experience at the Rockbottom Restaurant became Chapter One of the QBQ! book — “Jacob and the Diet Coke” — little did I know
Do the best organizations strive to get better? They sure do as they work toward achieving that highest level of exceptionalism. What we simply call
Join our QBQ! Facebook Group here! Our story of not outstanding customer service is from QBQ! book reader, Christina. Enjoy! My husband, a car mechanic,
Reasonable people know mistakes happen. How do I know this to be true? Examples like the one below. This is a story of a vendor
What’s really behind a lousy customer service moment? Let’s find out … The Story A consumer told us of her experience with a popular quick-serve
Is providing outstanding customer service complicated? Let’s hear from Antonio, reader of Outstanding! John, we gutted and remodeled our kitchen. Almost complete, it looked amazing! We
From QBQ! reader, Brian: John, my wife, Kim, and I were out of state and required a cashier’s check. Entering the Norwalk, CA Wells Fargo
Readers of the QBQ! book have sent us many great customer service stories. They do this when they experience a moment that brings them right
Our favorite KFC drive-thru failed to give us 3 of 4 large coleslaw sides we’d ordered. Foolishly, my wife and I didn’t check the bag