Once in a while, a story arrives from an Outstanding! or QBQ! reader that truly sums up what Personal Accountability looks like. And we’re always
Serving customers, building loyalty, and being outstanding are not that complicated. Rich, an Outstanding! and QBQ! reader, tells us all about it. Enjoy the simplicity—and
I don’t know why, but nothing intrigues me more than outstanding customer service. Maybe it’s because, after 35 years in the training and development
When my personal experience at the Rockbottom Restaurant became Chapter One of the QBQ! book — “Jacob and the Diet Coke” — little did I know
Do the best organizations strive to get better? They sure do as they work toward achieving that highest level of exceptionalism. What we simply call
Join our QBQ! Facebook Group here! Our story of not outstanding customer service is from QBQ! book reader, Christina. Enjoy! My husband, a car mechanic,
Reasonable people know mistakes happen. How do I know this to be true? Examples like the one below. This is a story of a vendor
What’s really behind a lousy customer service moment? Let’s find out … The Story A consumer told us of her experience with a popular quick-serve
Is providing outstanding customer service complicated? Let’s hear from Antonio, reader of Outstanding! John, we gutted and remodeled our kitchen. Almost complete, it looked amazing! We
From QBQ! reader, Brian: John, my wife, Kim, and I were out of state and required a cashier’s check. Entering the Norwalk, CA Wells Fargo
