QBQ! Service = The Extra Mile
We rarely get two customer service stories from the same person, but Rick Henderson—a QBQ! reader—sent us these. I feel compelled to share them since
John G. Miller
August 13, 2024
We rarely get two customer service stories from the same person, but Rick Henderson—a QBQ! reader—sent us these. I feel compelled to share them since
Guest post by Kristin E. Lindeen, The QBQ! Daughter After a hectic week of business travel and kids’ activities bleeding into a busy weekend, I
When speaking on “Personal Accountability and the QBQ!” we’ll ask audiences—tongue-in-cheek—if they are in a competitive business. 😉 No client crowd has yet to say
Our 5-year-old Kenmore/Sears fridge (made by LG) quit. We all know that’s not good on any day of the year. One vendor said they were
Once in a while, a story arrives from an Outstanding! or QBQ! reader that truly sums up what Personal Accountability looks like. And we’re always
Serving customers, building loyalty, and being outstanding are not that complicated. Rich, an Outstanding! and QBQ! reader, tells us all about it. Enjoy the simplicity—and
I don’t know why, but nothing intrigues me more than outstanding customer service. Maybe it’s because, after 35 years in the training and development
When my personal experience at the Rockbottom Restaurant became Chapter One of the QBQ! book — “Jacob and the Diet Coke” — little did I know
Do the best organizations strive to get better? They sure do as they work toward achieving that highest level of exceptionalism. What we simply call
Join our QBQ! Facebook Group here! Our story of not outstanding customer service is from QBQ! book reader, Christina. Enjoy! My husband, a car mechanic,