Customer Service: Outstanding People Care
Reasonable people know mistakes happen. How do I know this to be true? Examples like the one below. This is a story of a vendor
John G. Miller
October 8, 2020
Reasonable people know mistakes happen. How do I know this to be true? Examples like the one below. This is a story of a vendor
What’s really behind a lousy customer service moment? Let’s find out … The Story A consumer told us of her experience with a popular quick-serve
Is providing outstanding customer service complicated? Let’s hear from Antonio, reader of Outstanding! John, we gutted and remodeled our kitchen. Almost complete, it looked amazing! We
From QBQ! reader, Brian: John, my wife, Kim, and I were out of state and required a cashier’s check. Entering the Norwalk, CA Wells Fargo
Readers of the QBQ! book have sent us many great customer service stories. They do this when they experience a moment that brings them right
Our favorite KFC drive-thru failed to give us 3 of 4 large coleslaw sides we’d ordered. Foolishly, my wife and I didn’t check the bag
Is the American consumer spoiled? Demanding? Greedy? Have we become a bunch of entitled brats? Or worse yet—a nation of … consumer victims?! Let’s call our topic Consumer
Some stories about being outstanding are so outstanding, they speak for themselves. So let’s get right to it! Our story comes from a believer in
GIVEAWAY!!! Leave a comment on this blog and we’ll enter your name into our April 24, 2018, drawing for an autographed hardcover 5th edition QBQ! book!
When it comes to the airline industry, there is so much negative stuff. How ’bout we share a positive airline piece on customer service and