From QBQ! reader, Brian: John, my wife, Kim, and I were out of state and required a cashier’s check. Entering the Norwalk, CA Wells Fargo
Readers of the QBQ! book have sent us many great customer service stories. They do this when they experience a moment that brings them right
Our favorite KFC drive-thru failed to give us 3 of 4 large coleslaw sides we’d ordered. Foolishly, my wife and I didn’t check the bag
Is the American consumer spoiled? Demanding? Greedy? Have we become a bunch of entitled brats? Or worse yet—a nation of … consumer victims?! Let’s call our topic Consumer
Some stories about being outstanding are so outstanding, they speak for themselves. So let’s get right to it! Our story comes from a believer in
GIVEAWAY!!! Leave a comment on this blog and we’ll enter your name into our April 24, 2018, drawing for an autographed hardcover 5th edition QBQ! book!
When it comes to the airline industry, there is so much negative stuff. How ’bout we share a positive airline piece on customer service and
GIVEAWAY!!! Comment to possibly win 6 (yes, six!) FREE QBQ! books! There are many terrific aspects of being an author/speaker. One is when people have an outstanding
Outstanding! 47 Ways To Make Your Organization Exceptional This organization with more than 2,630 stores is very likely outstanding, but on this day, a franchise owner
The Philosophy In Flipping the Switch (the companion to the QBQ! book), we write this: “Organizations don’t serve people, individuals serve people. In the customers’ eyes the
