Like stories? Well, here ya go. Enjoy these three from QBQ! and Flipping the Switch book readers. They’re all about living the core principle of Personal Accountability. 👏🏻
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CiCi’s Pizza guest says:
We were traveling through Ohio with two little ones in tow and running late. Nothing seemed to be going right. We had promised our three-year-old we would stop at CiCi’s Pizza, but heavy traffic and waiting for an accident to clear had put us hours behind schedule. It was 11 PM when we arrived at the restaurant. The lights were off, and the restaurant appeared closed. We were tired, hungry, and had been driving way too long. Our son was a grump, and the baby needed to be changed and fed. As we were deciding what to do, a man leaving the restaurant approached us and asked if he could assist. I told him about our plight, acknowledging we had meant to arrive much earlier. To my disbelief, he invited us in! His name was Devin, and he said he had just closed up for the night, but it would be no trouble to “fire up” the stove again. He reopened just for us, personally prepared everything we wanted, warmed the baby’s bottle, and even gave The Grump special CiCi’s game tokens. I’m still stunned. Nobody does things like that anymore. Well, I guess Devin does. I’m now a CiCi’s fan for life and have told everyone I know about our experience!
Cindy, from Indiana, writes:
I stopped by a hospital in New Albany, Indiana, to drop off a loaf of bread for a friend who is a patient. When I asked the volunteer at the front desk for the man’s room number, she said there was no one there by that name. I apologized, admitting I had assumed he was at this facility and must’ve been mistaken. I now knew I needed to be at the competing hospital across town. As I turned to walk out, the lady called after me, “Let me phone the other hospital for you and see if we can get the information you need.” I stopped in my tracks, thinking: Imagine that. Someone had offered to meet my needs, even in the face of competition between the two facilities. She made the call, got the info, wrote down the room number, and sent me on my way, wishing me well on my quest. Now that was so kind of her!
Ron of Walmart shares:
At our Walmart store in Olean, N.Y., a young woman came in at Christmas to buy a TV for her aunt in a town 20 miles away. She asked if we delivered, and my boss told her that we normally don’t, but he was sure we could do something to help. After she picked out a TV, another fella and I loaded it into a truck and drove it to her elderly aunt’s apartment, two towns away. When we got there, the woman was so excited that she asked us to stay for a while. I think she wanted company. After we unboxed the TV and hooked it up, we tuned it to her favorite show: The Price Is Right. She then gave us both milk and cookies—I’m not kidding—and we sat watching the show with her for a bit. I will never forget how happy she was and how fortunate I felt to work for a company that allows us to go above and beyond in serving our customers.
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The QBQ! and Flipping the Switch are about asking “What can I do to serve?” and “How can I contribute?” Simple yet powerful questions that work for each of us, anytime, anywhere. So let’s each ask those questions of ourselves and serve someone in our world today!
