The Workplace: Do People Want To Work?

From Steve, a business owner:

“What’s peculiar about today’s workforce—and perplexes me to no end—is people ask to earn more money, but when we give them additional work and hours, they go home. Hence, our recruiting job never ends.”

In this QBQ! QuickNote, instead of a big story or profound lesson on Personal Accountability or outstanding QBQ!-esque customer service, we’ll dive into the world of work, mostly because, like Steve, I’m confused.

I’ll share several examples of what I see happening, and ask you to assess and comment. Here we go!

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Want to Be Outstanding? GET FEEDBACK!

“So, all I have to do, Beth, is push this button to evaluate you?” I asked incredulously.

“Yep. That’s right,” said Beth, an outstanding Colorado State government team member. Smiling, she handed me new license plates for a car we’d just bought.

My first thought as I pressed the EXCELLENT button: Glad my wife doesn’t have one of these for me at home!

My next thought:

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Accountability and Young People—Win 6 Books!

Do not miss our contest below to win these 6 books!

Truth: Each generation complains about the one that follows.

Am I right or am I right? 😎

But here’s another approach: We could help them be better than us. Since “modeling is the most powerful of all teachers,” we can live a righteous life for young people to see, study, and emulate. We can also give them tools to help them make their way.

Here’s an idea on how to do just that …

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Be Outstanding—Don’t Let CHANGE Happen TO You!

shared bedroom, change, chaos, dealing with change

Ever rearranged a room and right in the middle of the process thought, This will never work! It’s too much change. I don’t know what to do next. Chaos!

But then, you push forward—and suddenly, it all comes together.

That’s what happened when my wife, Karen, and I changed around the big dorm-like room at the top of our Denver home. With most of our seven offspring grown and gone but returning frequently with their kids, it was time for … change.

It was not something we had to do. It was something we chose to do. With eight grandchildren and two more due by July 4th, well, you understand.

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Cynicism Is a Choice: Take The High Road Instead

racism

When we at QBQ, Inc. work with client teams, we help them understand the danger of possessing a cynical attitude. What is cynicism?

Cynicism: Doubting the intentions, motives, and sincerity of others.

Thinking the worst of people—coworkers, management, neighbors, friends, family—is an awful way to work and live. It’s something I have to be careful to avoid. When I fall prey to cynicism, I play the victim asking Incorrect Questions (IQs) like, “Why is life so unfair?” “Who’s doing this to me?” and “When will people treat me right?”

Bad questions, for sure. (For more on IQs vs. accountable QBQs, click here)

The Millers Are Black and White

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Crystal Clear Picture of “Employee Engagement”

GIVEAWAY!!! Leave a comment on this blog and we’ll enter your name into our April 24, 2018, drawing for an autographed hardcover 5th edition QBQ! book!

employee engagement, customer service, dumpster, outstanding service

Is your organization striving for high-level “employee engagement”?

If so, here’s a story from Anna, a superintendent of schools in Virginia, presenting a crystal clear picture of an engaged team member. Good stuff. Enjoy and … share on!

Anna’s Story Is Howard’s Story

John, I’ve listened to “QBQ!,” “Flipping the Switch,” and “Outstanding!” several times on audio. I love how such practical content can change a life so much and make my world a happier place. I now look for examples to share. Here’s one …

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Harmony Happens With Personal Accountability

Spencer Werness of Delta Airlines—you won the “stash” of 6 FREE QBQ! books! Congratulations!

marriage, harmony, relationships, divorce

News Flash #1: Relationships Can Be Healthy

The Miller marriage is healthy—and I have proof!

We cleaned our garage over the weekend with NO disagreements over when to do it, how to do it, and where stuff should go.

No tension, no arguing, no fighting. We were not the Bickersons on Saturday, but rather the harmonious Millers.

Miraculous.

For many years our 7 children wanted to “run for the hills” whenever Mom and Dad said, “Kids, we’ll be cleaning the garage today.”

Not anymore, though. And … I feel I need to add this clarification:

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Outstanding Customer Service Is ALWAYS Fun

GIVEAWAY!!! Comment to possibly win 6 (yes, six!) FREE QBQ! books!

customer service, customer service training, QBQ

There are many terrific aspects of being an author/speaker. One is when people have an outstanding experience, they think of your message. Honoring!

In this case, it’s about QBQ!-esque customer service. Enjoy this story from Travis, a true believer in the QBQ! book and its message of Personal Accountability.

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Family Breakdown: 12 Mistakes to Avoid

It is often said our world’s woes can be traced to a “breakdown of the family.” So I got thinking, What exactly breaks a family down? What damages relationships, drives people apart, and creates estrangement?

I believe exploring what we might do wrong is as healthy a learning process as studying the right things to do. So let’s look at one dozen mistakes that when made truly hurt families.

12 Attitudes, Approaches, and Actions That Damage Family Relationships

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