The Simplicity of Being Outstanding Lie: The customer is always right. Truth: The customer is always the customer. In Outstanding! we included a chapter titled, Never Forget Who Pays John G. Miller November 14, 2014
Outstanding Service: Making a Customer for Life Now that we have a daughter working at Target (“Cool Managers” blog), I’ve learned a bunch about the challenges—headaches!?—of managing a retail store. And here’s John G. Miller September 16, 2013