QBQ! Customer Service Defined: When They Wait On The Porch For You!
Pre-order our new tool for practicing ACCOUNTABILITY: The QBQ! Workbook Amazon IndieBound Indigo Books-A-Million When I wrote the QBQ! book,
John G. Miller
September 14, 2016
Pre-order our new tool for practicing ACCOUNTABILITY: The QBQ! Workbook Amazon IndieBound Indigo Books-A-Million When I wrote the QBQ! book,
Amanda – Tony’s bride – thumbing for a ride! Tony, a QBQ! training distributor for ten years, just retired. We were proud to have him
As dinner wound down at the well-known steakhouse, our server, Joey, brought dessert and coffee. Now, just so you know, each of us in our
Lie: The customer is always right. Truth: The customer is always the customer. In Outstanding! we included a chapter titled, Never Forget Who Pays
Now that we have a daughter working at Target (“Cool Managers” blog), I’ve learned a bunch about the challenges—headaches!?—of managing a retail store. And here’s