QBQ! Blogs

13 Reasons To NOT Work In Retail

The Premise There are many jobs where a person never interacts with the public, but retail isn’t one of them. Whether serving food and drink at Olive Garden or

The Simplicity of Being Outstanding

Lie: The customer is always right. Truth: The customer is always the customer.   In Outstanding! we included a chapter titled, Never Forget Who Pays

Outstanding Service: Making a Customer for Life

Now that we have a daughter working at Target (“Cool Managers” blog), I’ve learned a bunch about the challenges—headaches!?—of managing a retail store. And here’s