The Premise There are many jobs where a person never interacts with the public, but retail isn’t one of them. Whether serving food and drink at Olive Garden or
Help us choose a name/title for our new QBQ! podcast! Vote here. Please enjoy—and share on—outstanding customer service “Do’s and Don’ts” based on three QBQ!
Want to win this set of autographed books? Send us your best customer service story. If we publish it, you win! Email your story to John@QBQ.com
Want to win an autographed copy of the Outstanding! book? See below! An email came to us that you should only read if you love outstanding
Buy THE QBQ! WORKBOOK – Make Personal Accountability a Core Value! Tara, #2 of seven Miller offspring—a mom with two kids of her own— watches for
Pre-order our new tool for practicing ACCOUNTABILITY: The QBQ! Workbook Amazon IndieBound Indigo Books-A-Million When I wrote the QBQ! book,
Amanda – Tony’s bride – thumbing for a ride! Tony, a QBQ! training distributor for ten years, just retired. We were proud to have him
As dinner wound down at the well-known steakhouse, our server, Joey, brought dessert and coffee. Now, just so you know, each of us in our
Lie: The customer is always right. Truth: The customer is always the customer. In Outstanding! we included a chapter titled, Never Forget Who Pays
Now that we have a daughter working at Target (“Cool Managers” blog), I’ve learned a bunch about the challenges—headaches!?—of managing a retail store. And here’s
