From QBQ! reader, Brian:
John, my wife, Kim, and I were out of state and required a cashier’s check. Entering the Norwalk, CA Wells Fargo on Friday afternoon, we joined a long line.
With only two tellers, it was slow going—and the bank seemed hot. Then a customer dumped coins onto a teller’s counter that needed counting!
Leaving Kim, I found Ben, a helpful “business banker” and assistant branch manager. When I explained our need …
“You’re in the right line.”
Now I wanted to cuss the coin customer, yell loudly because of only two tellers, and harshly judge everybody in line ahead of us!
That’s when Ben appeared with water bottles for all, clearly asking the QBQ, “What can I do?” After speaking to a teammember in a cubicle and another behind the teller counter,two more lines opened. There was hope!
As Ben sent customers not needing cash to the fourth line, he directed Kim and me to head there, too. We went from tenth to third in line.
The mood lightened, the customers were happier—was it now cooler in the bank? I do believe so.
Did Wells Fargo or Ben serve the customers that day?