Our 5-year-old Kenmore/Sears fridge (made by LG) quit. We all know that’s not good on any day of the year.
One vendor said they were eight days out. Another doesn’t work on LG-built machines. However, Angie at Big Mike’s Appliance said they’d be there in a couple of hours. Phew.
90 minutes later, Mike arrived.
Though Mike is over six feet tall, he’s not the “big Mike.” Just Mike, who works for “Big Mike’s.” Follow? 😆
At 10 a.m., Mike said, “Your compressor’s shot. If we’re lucky, I can find one today. Getting parts recently has been difficult.” So he went to his truck. Moments later, he returned to inform us he found a compressor and would be back “later today.”
Karen and I breathed deep sighs of relief and expressed our gratitude, and then Not-Big-Mike of Big Mike’s drove away.
What went unspoken between this couple, married since 1980, was a mutual fear he wouldn’t return. It’s happened.
But Mike did—at 5:30 pm. By 7 p.m., our food was cooling and freezing again. Chatting while he worked, I asked, “Do you normally work this late?”
“Nope. I’m done at 5 pm.”
So, maybe just to hear his response, I asked, “Then why are you here now?”
Mike deadpanned, “Because your fridge wasn’t working.”
So, this fella keeps his promises, serves people, solves problems—and works till the work is done.
All the while not watching the clock. A real QBQ! guy. 👏🏻 👏🏻 👏🏻
How about you? Are you committed and accountable? Can and do people rely on you? Are your promises pure gold?