Accountability: Working Till The Work Is Done

Our 5-year-old Kenmore/Sears fridge (made by LG) quit. We all know that’s not good on any day of the year.

One vendor said they were eight days out. Another doesn’t work on LG-built machines. However, Angie at Big Mike’s Appliance said they’d be there in a couple of hours. Phew.

90 minutes later, Mike arrived.

Though Mike is over six feet tall, he’s not the “big Mike.” Just Mike, who works for “Big Mike’s.” Follow? 😆

At 10 a.m., Mike said, “Your compressor’s shot. If we’re lucky, I can find one today. Getting parts recently has been difficult.” So he went to his truck. Moments later, he returned to inform us he found a compressor and would be back “later today.”

Karen and I breathed deep sighs of relief and expressed our gratitude, and then Not-Big-Mike of Big Mike’s drove away. 

What went unspoken between this couple, married since 1980, was a mutual fear he wouldn’t return. It’s happened. 

But Mike did—at 5:30 pm. By 7 p.m., our food was cooling and freezing again. Chatting while he worked, I asked, “Do you normally work this late?”

“Nope. I’m done at 5 pm.”

So, maybe just to hear his response, I asked, “Then why are you here now?” 

Mike deadpanned, “Because your fridge wasn’t working.”

Oh.

So, this fella keeps his promises, serves people, solves problems—and works till the work is done.

All the while not watching the clock. A real QBQ! guy. 👏🏻 👏🏻 👏🏻

Clearly, Mike is outstanding because he’s committed to being committed—and to practicing Personal Accountability. The world needs more of both, and I must practice them myself.

How about you? Are you committed and accountable? Can and do people rely on you? Are your promises pure gold? 

Comments welcome!

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4 Responses

  1. Hi John:
    A super example of a dedicated employee. I hope his employer/supervisor thanks him personally, and remembers Mike when he packs the Christmas Stocking.
    With some care in how the information is presented, the benefits of Mikes dedication to both customer and the employer should be related to the whole team without delay!!

  2. Hi John:
    Something I intended to bring up in my earlier post.
    Is it not ridiculous that the compressor on a 5 year old refrigerator fails ?? I had an almost carbon-copy of your experience happen on a refrigerator at my summer cabin six years ago. Given that the cabin is in a fairly remote location, a repair man was a costly option. However in my garage/workshop on sight I had a “1956 Coldspot” refrigerator which my late-wife and I had dragged around for years, to use as a back-up cooler when we had parties. When not in use it sat in the garage unplugged with the door slightly open for air circulation. I had a neighbor help me move in the “1956 Coldspot” and it has never missed a beet for the past six summers.
    It uses about 8% more power than the new one did, but with only summer use I am not complaining about my “66+ year old” refrigerator!!
    Do you think it is possible that the new products are engineered to fail??

  3. Actually, I do believe your last question is totally possible. I mean, come on, the gimmicks build in like automobile dashboard lights coming on to tell us …. BRING YOUR CAR TO THE DEALER NOW SO WE CAN GET MORE OF YOUR MONEY! 🙂

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