Accountable People Dig Deep — Have You?
WARNING: Content ahead that makes us think. That’s good, since Ben Franklin said, “If it hurts, it instructs.” That Important Day It was 1991 when
John G. Miller
June 18, 2019
WARNING: Content ahead that makes us think. That’s good, since Ben Franklin said, “If it hurts, it instructs.” That Important Day It was 1991 when
Readers of the QBQ! book have sent us many great customer service stories. They do this when they experience a moment that brings them right
Toshiba Corporation of Mitchell, South Dakota—home of the famous Corn Palace—is a QBQ! organization. Since 2013, they’ve been inculcating the QBQ! message of Personal Accountability
Our favorite KFC drive-thru failed to give us 3 of 4 large coleslaw sides we’d ordered. Foolishly, my wife and I didn’t check the bag
A Pennsylvania-based manufacturing firm committed to “Making Personal Accountability a Core Value” using our in-house QBQ! training process. The executive who acquired the program decided
“When you find a ‘perfect world,’ send me the address.” ~Police Commissioner, Frank Reagan, of “Blue Bloods” on CBS (actor Tom Sellick) Wha … ???
There’s a movement toward greater self-awareness by understanding one’s personality. In general, this is healthy and good — but is it making a difference? My
On my daily walk, I paused to admire the “grass” in the photo. With another Colorado summer approaching, I know our lawn will crisp up
At work, home, or online, how do we effectively collaborate and communicate with people when we don’t see eye-to-eye? By learning to “fight fair.” ? Let’s
Hiring. One of the most critical activities organizations and managers engage in—and it never ends. Come on, be honest—have you ever felt vindicated? I do. ?? Allow me to