QBQ! Blogs

QBQ! Service: Accountability in Action

At QBQ, Inc., we love hearing from people (like you!) who are practicing QBQ! and seeing QBQ! in daily life. Here are two stories shared

Eliminate Excuse-Making – NOW!

People who remember chalkboards know that fingernails on a chalkboard create an awful sound that can make a brain hurt. Similarly, I’ve heard some folks

QBQ! Service = The Extra Mile

We rarely get two customer service stories from the same person, but Rick Henderson—a QBQ! reader—sent us these. I feel compelled to share them since

Chewy Is … OUTSTANDING!

Guest post by Kristin E. Lindeen, The QBQ! Daughter After a hectic week of business travel and kids’ activities bleeding into a busy weekend, I

5 Critical Traits of Leadership

Five Critical Leadership Traits Since we all love a good list, let’s get right to it!  ACCOUNTABLE The funny thing about leaders who practice Personal

Retain Customers, Beat the Competition

When speaking on “Personal Accountability and the QBQ!” we’ll ask audiences—tongue-in-cheek—if they are in a competitive business. 😉 No client crowd has yet to say