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A Pennsylvania-based manufacturing firm committed to “Making Personal Accountability a Core Value” using our in-house QBQ! training process. The executive who acquired the program decided the QBQ! book would benefit his family, so he took it home. Then this email arrived from his “Gen Z” teen:
Dear Mr. Miller —
My dad is a client of yours. When he mentioned “QBQ” to us at home, my brothers and I asked what it meant. So he made a deal with us: If we watched your YouTube video—without talking—he’d take us all out for ice cream!
So, after he had to restart the video 4 times, we actually began listening. 🤣 You told the story about the restaurant server, Jacob, getting his customer a Diet Coke even though they don’t carry Coke.
My brothers and I all saw exactly how Jacob was an example of personal accountability. To this day, when we complain about other people or wonder why people act as they do, Dad asks us, “What would Jacob do?”
When my dad brought the QBQ! book home, he said, “You can read it”—so I did. That’s when I realized asking QBQ’s is more than getting someone a Coke—it’s about being responsible for your actions while going above and beyond in your job to help others.
Anyway, I asked myself, “What can I do to thank Mr. Miller for what I have learned?” so here I am emailing you to thank you for teaching me how to not blame others. I admit that when I first heard about QBQ! I didn’t realize I can use it every day at school and at home. I know that now.
Thank you for helping me not be a victim, like Gen Z’ers tend to be. I’d much rather be an accountable person.
16-yr-old high school sophomore
Please feel free to forward Elizabeth’s wonderful note to all the people you can! And, do you know young people who have not yet learned about QBQ!? If so, grab a copy of QBQ! for them right here today!