Outstanding! 47 Ways To Make Your Organization Exceptional This organization with more than 2,630 stores is very likely outstanding, but on this day, a franchise owner
Looking for training that works? Click here. “Dad, I didn’t know you could do that!” declared thirtysomething daughter, Tara, grinning ear-to-ear. Little 4-year-old McKenna loved
The Philosophy In Flipping the Switch (the companion to the QBQ! book), we write this: “Organizations don’t serve people, individuals serve people. In the customers’ eyes the
The content below works for those interviewing and those being interviewed. Enjoy! If you recruit, interview, and select people, here’s our counsel: Hire CHARACTER over
Our most recent blog below (don’t miss our giveaway!) was titled “13 Reasons NOT To Be In Retail.” Here’s someone who is perfect for retail! I
The Premise There are many jobs where a person never interacts with the public, but retail isn’t one of them. Whether serving food and drink at Olive Garden or
Help us choose a name/title for our new QBQ! podcast! Vote here. Please enjoy—and share on—outstanding customer service “Do’s and Don’ts” based on three QBQ!
Want to win this set of autographed books? Send us your best customer service story. If we publish it, you win! Email your story to John@QBQ.com
Have The QBQ! Workbook yet? Practical, powerful, and personal! There might be a million mistakes managers make, but the one we’re covering today is #1.
Our mission at QBQ, Inc. is Making Personal Accountability a Core Value, so this is our question for you: Is personal accountability a core and guiding