QBQ! Blogs

Diet Coke or Mustard — It’s QBQ! Service

When my personal experience at the Rockbottom Restaurant became Chapter One of the QBQ! book — “Jacob and the Diet Coke” — little did I know

Making Ownership Happen!

Please join our QBQ! Facebook Discussion Group here! This image still makes me laugh. A patron had spilled two ounces of coffee on the floor

Leadership: 6 Reasons We Say Too Much

Early in the COVID-19 days, my wise wife, Karen, said this could really hurt our son’s business. Michael and his wife, Casey, perform wedding videography

The Time To Be Outstanding Is NOW!

As our heavily damaged economy slowly comes back to life, I can’t imagine a more critical time to stand out. Said differently, it’s time to

Are You Training On The Right Stuff?

Are you standing on the foundation of Personal Accountability? The two-ton boulder pictured was the first of 22 Miller “landscape” rocks and is our largest.

Skilled People Managers Are The Best Leaders

WARNING: This might offend — “Leadership” is the most over-emphasized ability, over-used buzzword, over-stressed quality, and the most misunderstood concept in the organizational world today.