When my personal experience at the Rockbottom Restaurant became Chapter One of the QBQ! book — “Jacob and the Diet Coke” — little did I know
Do the best organizations strive to get better? They sure do as they work toward achieving that highest level of exceptionalism. What we simply call
Join our QBQ! Facebook Discussion Group! When in college and working at Wells Fargo, the oldest of seven Miller kids, Kristin, called me at lunchtime.
Please join our QBQ! Facebook Discussion Group here! This image still makes me laugh. A patron had spilled two ounces of coffee on the floor
Early in the COVID-19 days, my wise wife, Karen, said this could really hurt our son’s business. Michael and his wife, Casey, perform wedding videography
As our heavily damaged economy slowly comes back to life, I can’t imagine a more critical time to stand out. Said differently, it’s time to
What’s really behind a lousy customer service moment? Let’s find out … The Story A consumer told us of her experience with a popular quick-serve
Not in our QBQ! Facebook Discussion Group? Join here! Do you buy books for others? When Who Moved My Cheese? was the hot title, a
Are you standing on the foundation of Personal Accountability? The two-ton boulder pictured was the first of 22 Miller “landscape” rocks and is our largest.
WARNING: This might offend — “Leadership” is the most over-emphasized ability, over-used buzzword, over-stressed quality, and the most misunderstood concept in the organizational world today.
