Please join our QBQ! Facebook Discussion Group here! This image still makes me laugh. A patron had spilled two ounces of coffee on the floor
What’s really behind a lousy customer service moment? Let’s find out … The Story A consumer told us of her experience with a popular quick-serve
WARNING: This might offend — “Leadership” is the most over-emphasized ability, over-used buzzword, over-stressed quality, and the most misunderstood concept in the organizational world today.
Comment on this post and be entered into our drawing* to win an autographed set of QBQ! and Flipping the Switch books! As Karen and I
Looking for training that works? Click here. “Dad, I didn’t know you could do that!” declared thirtysomething daughter, Tara, grinning ear-to-ear. Little 4-year-old McKenna loved
Our mission at QBQ, Inc. is Making Personal Accountability a Core Value, so this is our question for you: Is personal accountability a core and guiding
Last month we published this piece: It’s a NO EXCUSES Moment For Management Some of you asked, “How should Mandy have handled it?” Well, here’s what
