When in college and working at Wells Fargo, the oldest of seven Miller kids, Kristin, called me at lunchtime. My “How’s your day going?” question instigated this exchange:
Kristin: “What a drag, Dad, I’m dealing with change!”
Me: “Honey, we’re all dealing with change. It’s everywhere.”
Kristin: “No, Dad, a guy came in with $300 in change today and I got stuck rolling it. I am literally dealing with change!”
Me: “Oops. My bad.” ?
Is Change The Problem?
Well, it’s true: We’re all dealing with change, aren’t we?
Of course, CHANGE is not the real problem, nor even the speed of change — it’s how we RESPOND to change. Our thoughts, emotions, and actions. We are all currently challenged by:
Changing workforce: As “managers and leaders” get older, it’s more difficult to understand the unique values and thinking of the younger people they employ.
Changing customer: More informed, higher expectations, greater options, more assertive. And always ready to “walk.”
Changing relationships/roles: Restructuring, reorganizing, and “right-sizing” — all breeding confusion, if not fear.
Changing technology: I am amazed, as I bet you are, that what was current just months ago is now potentially out-of-date. It’s simply dizzying.
And … the Pandemic: Enough said.
As we write in Outstanding! —
Given the organic, constant, and inevitable nature of change, how could we ever think that what works today will work tomorrow? The reality is, if a strategy or tactic is working now, the odds are high that it won’t work in the future. There is just too much change taking place in our world for it to be any other way.
We Are The Problem!
The change that envelopes us, of course, is certainly not within our control. What is within our control, though, is our response. When we respond to change with Blame, Complaining, and Procrastination, we fail to adapt as swiftly to change as the market requires. But what would it be worth to you and your organization if we did?
We can do it, as individuals and organizations, by asking a better question. One that allows us to renew our sense of ownership, personal accountability, and individual power. When this happens, each of us is able to anticipate, accept, and adapt to change.
So, instead of asking a lousy question like, “Why do we have to go through all this change?” let’s ask a productive question (The Question Behind the Question, QBQ) — such as, “How can I adapt to the changing world around me?”
It is a question that gets answers. Answers that move us and our organizations forward today.
How are you personally doing with all the change happening around you at work and at home?
In need of training to rally the troops during this intense season of change? Consider a QBQ! virtual session — easy to implement, effective, high-energy, and life-changing! Inquire here to find out more!