WARNING: This might offend — “Leadership” is the most over-emphasized ability, over-used buzzword, over-stressed quality, and the most misunderstood concept in the organizational world today.
Win a FREE autographed QBQ! book. Comment below to be entered into our 9/16/19 drawing! When you chat with the COO of a 7,000-person retail chain,
Is the American consumer spoiled? Demanding? Greedy? Have we become a bunch of entitled brats? Or worse yet—a nation of … consumer victims?! Let’s call our topic Consumer
Hiring. One of the most critical activities organizations and managers engage in—and it never ends. Come on, be honest—have you ever felt vindicated? I do. ?? Allow me to
ALERT!!! Amazon has a wonderfully low price on all versions of the Outstanding! book here! Backbone of America I ran into a gal I graduated with
From Steve, a business owner: “What’s peculiar about today’s workforce—and perplexes me to no end—is people ask to earn more money, but when we give them
Feedback is good. Without it, how do I improve? “So, all I have to do, Beth, is push this button to evaluate you?” I asked
Ever rearranged a room and right in the middle of the process thought, This will never work! It’s too much change. I don’t know what
I’ve always loved this question: “What’s the most important leg of a 3-legged stool?” The answer is, of course, obvious. How about this question, though:
As Karen and I dined at a Denver-based restaurant chain, the manager, Nate, stopped by our table to see how we were doing. One thing