Lifting People Higher With QBQ!
Joe Walsh, longtime rocker and member of the Eagles, nails addiction in his “One Day At A Time” lyrics. (Video here) An addict himself, he
John G. Miller
April 13, 2021
Joe Walsh, longtime rocker and member of the Eagles, nails addiction in his “One Day At A Time” lyrics. (Video here) An addict himself, he
Do the best organizations strive to get better? They sure do as they work toward achieving that highest level of exceptionalism. What we simply call
Reasonable people know mistakes happen. How do I know this to be true? Examples like the one below. This is a story of a vendor
Please join our QBQ! Facebook Discussion Group here! This image still makes me laugh. A patron had spilled two ounces of coffee on the floor
Are you standing on the foundation of Personal Accountability? The two-ton boulder pictured was the first of 22 Miller “landscape” rocks and is our largest.
Win a FREE autographed QBQ! book. Comment below to be entered into our 9/16/19 drawing! When you chat with the COO of a 7,000-person retail chain,
Toshiba Corporation of Mitchell, South Dakota—home of the famous Corn Palace—is a QBQ! organization. Since 2013, they’ve been inculcating the QBQ! message of Personal Accountability
Is the American consumer spoiled? Demanding? Greedy? Have we become a bunch of entitled brats? Or worse yet—a nation of … consumer victims?! Let’s call our topic Consumer
I’ve always loved this question: “What’s the most important leg of a 3-legged stool?” The answer is, of course, obvious. How about this question, though:
The Philosophy In Flipping the Switch (the companion to the QBQ! book), we write this: “Organizations don’t serve people, individuals serve people. In the customers’ eyes the