QBQ! Blogs

13 Consequences of Blame

Only when individuals engage in accountability, responsibility, and on-the-job ownership, will the very real dragons of finger-pointing, culprit-seeking, and blame be slain. This is when

Accountability: Words Are A Choice

SPECIAL OUTSTANDING! BOOK PRICING Grab your QBQ! book here or Amazon —————- Ever heard a politician say the wrong thing? The governor of New York told the citizens belonging to

Accountability: When Reasons Become Excuses

Needing a carton of Outstanding! books mailed out (our special pricing here), I messaged our 23-year-old carrier, Jocelyn. She’d been off work for a few

Be Outstanding, Make No Excuses

SPECIAL OUTSTANDING! BOOK PRICING HERE Life teaches us — if we’re open to the lesson — that all we can really control is ourselves. This

21 CHOICES I Can Make Today!

I’ve been teaching “Personal Accountability and the QBQ!” since 1994. Kristin, our oldest offspring, has been doing so since 2008. Thankfully, this message is as

Outstanding Service Could Not Be Simpler

  I don’t know why, but nothing intrigues me more than outstanding customer service. Maybe it’s because, after 35 years in the training and development

Diet Coke or Mustard — It’s QBQ! Service

When my personal experience at the Rockbottom Restaurant became Chapter One of the QBQ! book — “Jacob and the Diet Coke” — little did I know