Is providing outstanding customer service complicated? Let’s hear from Antonio, reader of Outstanding! John, we gutted and remodeled our kitchen. Almost complete, it looked amazing! We
Our favorite KFC drive-thru failed to give us 3 of 4 large coleslaw sides we’d ordered. Foolishly, my wife and I didn’t check the bag
As we write in the Outstanding! book, employers must begin to “hire character over credentials.” Organizations would do well to focus less on college degrees
ALERT!!! Amazon has a wonderfully low price on all versions of the Outstanding! book here! Backbone of America I ran into a gal I graduated with
GIVEAWAY!!! Leave a comment on this blog and we’ll enter your name into our April 24, 2018, drawing for an autographed hardcover 5th edition QBQ! book!
Pre-order our new tool for practicing ACCOUNTABILITY: The QBQ! Workbook Amazon IndieBound Indigo Books-A-Million When I wrote the QBQ! book,
Amanda – Tony’s bride – thumbing for a ride! Tony, a QBQ! training distributor for ten years, just retired. We were proud to have him
As dinner wound down at the well-known steakhouse, our server, Joey, brought dessert and coffee. Now, just so you know, each of us in our
Now that we have a daughter working at Target (“Cool Managers” blog), I’ve learned a bunch about the challenges—headaches!?—of managing a retail store. And here’s