Reasonable people know mistakes happen. How do I know this to be true? Examples like the one below. This is a story of a vendor
Is providing outstanding customer service complicated? Let’s hear from Antonio, reader of Outstanding! John, we gutted and remodeled our kitchen. Almost complete, it looked amazing! We
Our favorite KFC drive-thru failed to give us 3 of 4 large coleslaw sides we’d ordered. Foolishly, my wife and I didn’t check the bag
GIVEAWAY!!! Leave a comment on this blog and we’ll enter your name into our April 24, 2018, drawing for an autographed hardcover 5th edition QBQ! book!
Pre-order our new tool for practicing ACCOUNTABILITY: The QBQ! Workbook Amazon IndieBound Indigo Books-A-Million When I wrote the QBQ! book,
Amanda – Tony’s bride – thumbing for a ride! Tony, a QBQ! training distributor for ten years, just retired. We were proud to have him
As dinner wound down at the well-known steakhouse, our server, Joey, brought dessert and coffee. Now, just so you know, each of us in our
Now that we have a daughter working at Target (“Cool Managers” blog), I’ve learned a bunch about the challenges—headaches!?—of managing a retail store. And here’s
