QBQ! Blogs

13 Consequences of Blame

Only when individuals engage in accountability, responsibility, and on-the-job ownership, will the very real dragons of finger-pointing, culprit-seeking, and blame be slain. This is when

Accountability: “It’s My Mess!”

SPECIAL OUTSTANDING! BOOK PRICING Grab your QBQ! book here or Amazon When I saw these before and after photos of a Miller grandkid’s bedroom and how the child owned the problem,

Accountability: Words Are A Choice

SPECIAL OUTSTANDING! BOOK PRICING Grab your QBQ! book here or Amazon —————- Ever heard a politician say the wrong thing? The governor of New York told the citizens belonging to

Be Outstanding, Make No Excuses

SPECIAL OUTSTANDING! BOOK PRICING HERE Life teaches us — if we’re open to the lesson — that all we can really control is ourselves. This

Outstanding Service Could Not Be Simpler

  I don’t know why, but nothing intrigues me more than outstanding customer service. Maybe it’s because, after 35 years in the training and development

Diet Coke or Mustard — It’s QBQ! Service

When my personal experience at the Rockbottom Restaurant became Chapter One of the QBQ! book — “Jacob and the Diet Coke” — little did I know

Lifting People Higher With QBQ!

Joe Walsh, longtime rocker and member of the Eagles, nails addiction in his “One Day At A Time” lyrics. (Video here) An addict himself, he