At QBQ, Inc., we love hearing from people (like you!) who are practicing QBQ! and seeing QBQ! in daily life. Here are two stories shared with us. Please send us yours! 👏🏻
Danette’s Story
Hi John, wanted to share this wonderful QBQ! story:
I ordered food from Davanni’s here in Minnesota to be delivered for a work safety meeting. When it arrived, we were missing three meals. Even though the driver/delivery guy was not at fault, he was very apologetic and said he’d have the manager call me to rectify it. I said, “No, don’t worry about it. We had two people not show, so we can split the food that came, and everyone will have enough.” It was all good since we weren’t charged for the portion that didn’t arrive.
However, an hour later, the store manager called to apologize. Since we only paid for what was received, I reiterated that it was no big deal but appreciated her concern. Yet, she insisted on giving us a credit equal to the price of food that they didn’t bring!
Really?
The delivery driver and the manager avoided pointing fingers and took personal accountability for the mishap by living “The Question Behind the Question.” 🙌🏻
Ed’s Story
Thought of the QBQ! book and you in Dallas, John.
I walked into one of my favorite hotels, Wyndham Suites in Park Central, and spotted a twentysomething woman dressed nicely and playing in the fountain. Odd, I thought.
As she picked up money that guests had tossed into the water through the years, some folks were getting agitated—or at least uncomfortable. The staff, nearby guests, and the security guy weren’t sure what to do.
When her parents attempted to get her out of the fountain, she became a bit angry with them. It was then that it was apparent she had special needs. She was now screaming at her parents as a small child might when throwing a tantrum.
Luckily, other guests realized nobody was hurting her, so the crowd thinned out. Mom coaxed her out of the fountain.
It was then the QBQ! moment happened …
A team member told the parents, “Folks, sit down here, and I’ll finish checking you in.”
They were not going to make them check in at the desk; instead, they let her care for her daughter who was now wrapped in a towel and being hugged. I thought of you and QBQ! immediately. I smiled and thought, “See, outstanding people are everywhere, and there is hope.” 👊🏻
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Practicing accountability, serving people, and being outstanding are just that easy.
If you have a QBQ! story to share—a moment you witnessed or how QBQ! has changed your life—submit it here!Â
