Amanda’s Story: Who doesn’t need QBQ!?

By Kristin E. Lindeen

Accountability Training: Who Needs That?

I received an email from Amanda mentioning my “Personal Accountability and the QBQ!” speaking engagement with her employer a month prior.

When she learned the organization was setting up the event, she thought, “Are you kidding me? I’m doing just fine in life. Now I have to listen to someone talk about stuff that doesn’t apply to me? I have all the experience I need!”

She shared (admitted? 😉) that she’d grumbled through the training session, feeling like an absolute prisoner. She walked out of the event relieved to get back to work.

Personal Growth Never Ends

Here’s the thing: Amanda had been on a personal growth journey over the year and a half prior. She felt she’d grown—a lot. Despite that, she had one coworker with whom she was frustrated. There was a long history of tension between the two, and Amanda was often annoyed with this gal.

One morning, as she was getting ready for work—the day she emailed us—her mind focused on frustrations with that colleague. She felt her irritation rising as she fixated on how this person had done her wrong. But then suddenly the QBQ! training popped into her head and she heard, “Instead of dwelling on all the ways you’ve been wronged, start thinking of ways you can make things right.” She added in her email to me, “Wow! If that wasn’t a slap across the face with a QBQ! book!” 😆

Accountability Is About Fixing ME

When she arrived at work, that colleague stopped her in the hallway. Amanda admitted, “Kristin, I usually would’ve interacted only long enough to be polite, but not paid much attention to her and rushed to exit the conversation. But that day was different. I listened to her and found myself caring about what she had to say. After we chatted, I sat at my desk and pondered the rare, positive moment with this coworker. Then it hit me—the QBQ! session did have something to teach me!

Amanda added that QBQ! caused her to ask, “What can I do to make things right? How can I restore this relationship?” The answer was … forgiveness. Amanda’s conversation with her colleague began the process of letting go of old wounds and hurts. She added, “I’m so glad I was forced to attend the QBQ! training.” 

It’s true—sometimes we don’t know what we need. Ultimately, at QBQ.com we ask, Who doesn’t need QBQ!? Because, in the end, who doesn’t need more Personal Accountability? We know we do.

Do you? How about your team? Please let us know how we can help you! Click here or email me at Kristin@QBQ.com. Thank you!

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