QBQ! Blogs

Making Ownership Happen!

Please join our QBQ! Facebook Discussion Group here! This image still makes me laugh. A patron had spilled two ounces of coffee on the floor

9 Shortcuts That Take Us Nowhere

I used a sharp-beyond-belief CutCo brand pearl-handle serrated knife to bang on and loosen the top of a jar of canned peaches. I removed the lid,

The Simplicity of Being Outstanding

Lie: The customer is always right. Truth: The customer is always the customer.   In Outstanding! we included a chapter titled, Never Forget Who Pays