QBQ! Blogs

QBQ! Service: Accountability in Action

At QBQ, Inc., we love hearing from people (like you!) who are practicing QBQ! and seeing QBQ! in daily life. Here are two stories shared

A Picture of Outstanding: Simply Serving!

Serving customers, building loyalty, and being outstanding are not that complicated. Rich, an Outstanding! and QBQ! reader, tells us all about it. Enjoy the simplicity—and

Making Ownership Happen!

Please join our QBQ! Facebook Discussion Group here! This image still makes me laugh. A patron had spilled two ounces of coffee on the floor

9 Shortcuts That Take Us Nowhere

I used a sharp-beyond-belief CutCo brand pearl-handle serrated knife to bang on and loosen the top of a jar of canned peaches. I removed the lid,