QBQ! Blogs

A Picture of Outstanding: Simply Serving!

Serving customers, building loyalty, and being outstanding are not that complicated. Rich, an Outstanding! and QBQ! reader, tells us all about it. Enjoy the simplicity—and

Making Ownership Happen!

Please join our QBQ! Facebook Discussion Group here! This image still makes me laugh. A patron had spilled two ounces of coffee on the floor

9 Shortcuts That Take Us Nowhere

I used a sharp-beyond-belief CutCo brand pearl-handle serrated knife to bang on and loosen the top of a jar of canned peaches. I removed the lid,

The Simplicity of Being Outstanding

Lie: The customer is always right. Truth: The customer is always the customer.   In Outstanding! we included a chapter titled, Never Forget Who Pays