Serving customers, building loyalty, and being outstanding are not that complicated. Rich, an Outstanding! and QBQ! reader, tells us all about it. Enjoy the simplicity—and
Please join our QBQ! Facebook Discussion Group here! This image still makes me laugh. A patron had spilled two ounces of coffee on the floor
Want to talk Personal Accountability and the QBQ!? Join our new QBQ! Group on Facebook! What Ownership Can Do I was speaking in Bismarck, North Dakota.
That’s me swallowing a live goldfish at Ithaca High School before my 1976 senior class. That’s also me serving as the commencement speaker before Natasha’s
Over the past week as The QBQ! Workbook, the 5th edition of QBQ!, and Raising Accountable Kids all launched, Kristin and I did a bunch
Over the weekend, while watching the NCAA wrestling tourney on TV, I was reminded of my dad, coach Jimmy Miller. Serving as Cornell’s head wrestling coach
In June of 1991, at age 33, I made a sales call on Munsingwear, a Minneapolis-based clothier. During our discussion of his team’s training needs, the fifty-something executive made a
I used a sharp-beyond-belief CutCo brand pearl-handle serrated knife to bang on and loosen the top of a jar of canned peaches. I removed the lid,
Lie: The customer is always right. Truth: The customer is always the customer. In Outstanding! we included a chapter titled, Never Forget Who Pays
Over five years ago, while still working as a university academic adviser, I started off my career with QBQ, Inc. as the “youth face” of
