The Story When I finished teaching “Personal Accountability & the QBQ!” to a fine group, Monica approached me. She said … “I read QBQ! a
Only when individuals engage in accountability, responsibility, and on-the-job ownership, will the very real dragons of finger-pointing, culprit-seeking, and blame be slain. This is when
Yes, that’s me in the photo above on the right. It was 1976 and … I did not win that match. 👎🏻 As a guest on
SPECIAL OUTSTANDING! BOOK PRICING Grab your QBQ! book here or Amazon —————- Ever heard a politician say the wrong thing? The governor of New York told the citizens belonging to
Needing a carton of Outstanding! books mailed out (our special pricing here), I messaged our 23-year-old carrier, Jocelyn. She’d been off work for a few
SPECIAL OUTSTANDING! BOOK PRICING HERE Life teaches us — if we’re open to the lesson — that all we can really control is ourselves. This
Toshiba Corporation of Mitchell, South Dakota—home of the famous Corn Palace—is a QBQ! organization. Since 2013, they’ve been inculcating the QBQ! message of Personal Accountability
The Philosophy In Flipping the Switch (the companion to the QBQ! book), we write this: “Organizations don’t serve people, individuals serve people. In the customers’ eyes the
