“No one whines around here anymore. That alone makes the investment in the QBQ! training worthwhile!”
Those are the words of Thomas Murphy, Vice President of HR at Liberty Hospital in Liberty, Missouri. In his interview on The QBQ! Podcast titled “Accountability Isn’t a Policy—It’s Personal,“ this longtime client captures the heart of what personal accountability can do inside an organization.
Quick Response, Real Impact
After reading the QBQ! book, Thomas reached out through QBQ.com and inquired about our training. One comment on this made me smile: “I got a response in 15 minutes!” he told podcast host Kristin.
As we write in Outstanding!, “Never forget who pays the bills.” Responsiveness, ownership, and customer service are all examples of accountability in action. Anyway, continuing, let’s explore what Thomas tells Kristin …
What Stuck with Thomas: Key QBQ! Takeaways
“Stress is a choice”
Thomas accepts the premise that it’s all about how we respond to the world around us. Good for him! Some people resist this notion.
“Learn to Fly the Plane Differently”
Change is constant–how much change has there been in healthcare?! Leaders must adapt, evolve, and model resilience. (Sound familiar in your world, too?)
“Training Results Are Felt More Than Measured”
Thomas knows that accountability shows up in culture. The output of training is felt and observed in an organization’s culture, as it moves from blame to accountability.
“Venting Isn’t Productive”
Studies have shown that, contrary to what many believe, venting reinforces negativity rather than resolving it. Falling into the trap of Victim Thinking must be avoided. Growth comes when we replace complaints with better questions—what we call QBQs: “What can I do?” “How can I help?”
The Big Question
As Thomas asks: “Who would not embrace this mindset?”
An excellent query. Why wouldn’t I want to let go of finger-pointing, victim thinking, blame, and procrastination? And instead, take ownership of what I can control?
You see, when I do this, everything changes for the better—at work, at home, and everywhere in between.
Listen & Learn
So, jump right into the full episode, joining Kristin and Thomas. Look for this title:
“Accountability Isn’t a Policy—It’s Personal.”
It’s just 26 minutes long—and it might be the most productive half-hour of your day!
Building Greater Accountability Into Your Culture
If you want to inquire about QBQ! training for your team, please do so at QBQ.com. And, yes, we will respond!
