Why QBQ!

Why QBQ!? Because it works. Here’s what a QBQ, Inc. client has to say:

QBQ! is the absolute best tool for making personal accountability come to life in an organization. This easy-to-implement idea is one that works for senior management as well as the front line and everyone in between. We are committed to making accountability a core value at Husqvarna and QBQ! shows us the way.

Debbie Slocum

VP of HR, Husqvarna


Listen to Debbie and her boss, VP of Sales, Steve Chamberlin, discuss what QBQ! training has done for them in this podcast hosted by author, John G. Miller.

The Question Behind the Question (QBQ!) method of practicing personal accountability came about as a result of many years of research in the organizational development field. The discoveries we made are these:

  • When people ask questions like, “Why do we have to go through all this change?” and “Why can’t we find good people?” it’s nothing more than victim-thinking.
  • “When will we get better systems?” and “When will someone solve the problem?” lead to procrastination.
  • And “Who dropped the ball?” and “Whose idea was this anyway?” are all about blame and finger-pointing.

QBQ! provides the “how to” of personal accountability by helping people turn these questions around and ask The Question Behind the Question. Whether delivered at your live event by a member of our speaking team, through our DVD-based training program you facilitate in-house, or just by reading our books, the QBQ eradicates the common yet dangerous traps of complaining, victim-thinking, procrastination, and blame. When this occurs, productivity, teamwork, morale, creativity, safety, communication, and problem-solving are enhanced. There is also a faster adaptation to change by your people, which is critical for competing in today’s global economy.

Designed for and practiced by the individual, but beneficial to the group and team, QBQ! material is practical, universal, and timeless. It applies to organizations in every industry and to people at every level. Just ask Debbie and Steve at Husqvarna!

Lastly, our personal accountability content is foundational. Before training on customer service, management, sales, change, leadership—or any other topic—personal accountability is needed! It must, for all other training to work, be established as a core value within the organization. Otherwise, training dollars are often wasted.

Want faster change? Accountability, ownership, and responsibility as cultural values? Greater engagement by team members? More creativity, productivity, and teamwork?

Then bring QBQ! into your organization today!