We’ve discovered there are certain questions people ask that are unproductive, maybe even a bit dangerous! We call them “Incorrect Questions” or “IQs.”
IQs tend to begin with the outwardly focused words “Why,” “When,” and “Who”:
“Why is this happening to me?” and “Why don’t I ever get a break?” cause us to fall into the trap of Victim/Entitlement Thinking.
“When will they handle this?” and “When will I get more support?” lead people to Procrastination.
“Who made the mistake?” and “Who dropped the ball?” take a person straight to Blame.
The best way to avoid costly IQs is to ask The Question Behind the Question—or the “QBQ.” Here is our definition of the QBQ:
So, looking at the IQs above, how much better it is to choose to ask QBQs such as these:
Note that all QBQs have a certain structure to them. Each and every QBQ:
That’s what QBQs and IQs are all about. Learn more reading the QBQ! book.