Our view of excuses as presented in The QBQ! Facebook Group: The day I quit making excuses is the day I grow up. Excuse-making is
Super succinct! Dive in … Yeah-but-itis is a negative habit that looks and sounds like this: A CEO apologizes for layoffs yet people question, “Yeah,
Who ‘ya gonna call? Blame Busters! We’ve been working to bust blame at QBQ, Inc. for a long time. Given the human propensity to point
Ready for a virtual QBQ! workshop? Explore here. Todd volunteers in an Alaskan prison. He believes in the QBQ! message of Personal Accountability so much
What’s really behind a lousy customer service moment? Let’s find out … The Story A consumer told us of her experience with a popular quick-serve
The Conversation Prospect: “John, we have a problem.” Me: “Uh oh. What happened?” Prospect: “You know I believe QBQ! training is needed at Lockheed Martin,
The King performing “Put the Blame On Me” Imagine a world of no finger-pointing, culprit-seeking, excuse-making, and blame. You’re probably thinking, No way, John! No blame
Fine. I’ll admit it here publicly: When I walk 3+ miles each day, I often take Kelly Clarkson along. I’ve aways enjoyed her energetic and
Planted in the same environment with equal resources and opportunity, one tree thrives (succeeds) while one dies (fails). Since I’m not a treeologist, I can’t
In June of 1991, at age 33, I made a sales call on Munsingwear, a Minneapolis-based clothier. During our discussion of his team’s training needs, the fifty-something executive made a
