As Karen and I dined at a Denver-based restaurant chain, the manager, Nate, stopped by our table to see how we were doing. One thing
The Conversation Prospect: “John, we have a problem.” Me: “Uh oh. What happened?” Prospect: “You know I believe QBQ! training is needed at Lockheed Martin,
Last month we published this piece: It’s a NO EXCUSES Moment For Management Some of you asked, “How should Mandy have handled it?” Well, here’s what
I finally got this concrete out of the Colorado earth—using every tool I own. But at least I had the tools. This image provides us a clear message: People can
As we wind down this year and look toward the next, let’s keep in mind this thought from the QBQ! book: The old stuff is
Lie: The customer is always right. Truth: The customer is always the customer. In Outstanding! we included a chapter titled, Never Forget Who Pays
After 28 years of calling on senior executives, I want to scream … STOP THE MADNESS! LOSE THE CONSULTANTS! I just returned from speaking on
