QBQ! Blogs

Busting the Blame: It’s Not Complicated

The Conversation Prospect: “John, we have a problem.” Me: “Uh oh. What happened?” Prospect: “You know I believe QBQ! training is needed at Lockheed Martin,

Who REALLY Is Accountable for Training?

I finally got this concrete out of the Colorado earth—using every tool I own. But at least I had the tools. This image provides us a clear message: People can

All That Glitters Is Not Effective

As we wind down this year and look toward the next, let’s keep in mind this thought from the QBQ! book: The old stuff is

The Simplicity of Being Outstanding

Lie: The customer is always right. Truth: The customer is always the customer.   In Outstanding! we included a chapter titled, Never Forget Who Pays