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John, I have a QBQ! story for you!
While at a conference in Chicago, my laptop mouse died. I wasn’t sure if it was broken or just needed a new battery.
So I went to the Candlewood Suites store in the lobby, but they didn’t have any “mice” or the battery I needed.
At the front desk, I asked Julie if they possibly had a spare mouse that another guest had left behind. She looked in their little “lost and found” cardboard box, but there weren’t any.
I thanked Julie and headed out to the conference center next door.
When I returned that evening, there was a message on my room phone from Orlando at the front desk. Reaching him by phone, he told me Julie had gone out and bought me something and I should “come on down.”
Arriving in the lobby moments later, I saw that Julie had gone out and purchased a “jumbo” pack of like 50 batteries for me. I only needed … one!!!
I was blown away.
After recovering from “Rare and Outstanding Customer Service Shock,” I took ONE battery and kindly left 49 behind for other guests to use.
It was the least I could do. 🙂
I’ve just written a note to the senior management of Candlewood Suites about Julie, praising her for going the extra mile.
John, I don’t know if she’s ever read QBQ! or Outstanding!—but she certainly embodies them both!
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Please share with us any “Random Act of QBQ!” you have seen, either here or to John[email protected]!