Accountable People NEVER Stop Growing Up

Yep, that’s 23-year-old me. Chuckle all you want — I’m not offended. 😄

Viewing this photo, I know something you don’t:

As a man, husband, and future father, I had a ton of maturing to do.

Quick Story

Over coffee, I asked a longtime friend, Rich, how his two sons were doing. His response surprised me.

“Well, one grew up. The other one didn’t.”

I asked, “Wait a second, Rich, aren’t they both in their thirties now?”

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Customer Service: Outstanding People Care

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Reasonable people know mistakes happen. How do I know this to be true? Examples like the one below. This is a story of a vendor solving a problem that the vendor itself created — and yet the customer is still “wowed.” It’s not rocket science — people just want to work with people who … care.

Nancy’s Story

John, when we place an order with a supplier using their automated purchasing system, the pricing is quoted by them and approved by us seamlessly. A couple of days later, we receive emails from the vendor informing us the product has been shipped and providing an ETA. It’s all very slick.

Recently, several days after I placed three orders, the usual emails had not been received. Upon checking, I discovered no materials were en route.

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Making Ownership Happen!

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This image still makes me laugh. A patron had spilled two ounces of coffee on the floor … and the staff had put up a warning sign! What’s your first thought? Mine was, How ’bout just wiping it up? Isn’t that what you’d do at home?

Truth be told, the barista team behind the counter was busy exchanging views on their past and present romantic relationships.

Yep, they could be overheard.

Not spoken, but clearly voiced through lack of action, were three statements that can destroy any organization:

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Excuse-Making: Anyone Can Do It!

Ready for a virtual QBQ! workshop? Explore here.

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Todd volunteers in an Alaskan prison. He believes in the QBQ! message of Personal Accountability so much he recently bought a slug of QBQ! books for the inmates he serves. Of course, I just had to ask what excuses he hears inside those imposing walls. His response? “I could write a book.” 😉

Then, with no effort at all, he shared this list:

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Learners Don’t Ask This Question

personal accountability, ownership, QBQ

When I found this measuring tape from my early 1980s Montana assignment with Cargill that Karen and I experienced, I had two thoughts:

1. Wow, that is so old!

2. An inch is still an inch, and a foot is still 12 inches.

My four-decades-old measuring tool is as true now as a new one bought and used today. Some things never change with the passage of time. Which makes them …

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Your Career: Having Fun Yet?

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Yep, that’s me in the old photo, on stage early in my “speaker” career, sharing “Personal Accountability and the QBQ!” with the Jostens’ management team in 1997. Mustache and all. Being verbal; having fun! 

What Seemed to Be My Weakness

During these COVID-19 days, my wife and I have been doing what many have been doing: cleaning, sorting, and remembering the past.

Browsing my 7th-grade yearbook from Dewitt Junior High in Ithaca, NY, we re-discovered something about me:

I’m not only extremely verbal now …

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Setting Boundaries In Our Work and Families

Need a Zoom training event on Personal Accountability for your team? Explore here!

Join us on Facebook in our new QBQ! Discussion Group.

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Our photo shows just one way we bring the message of Personal Accountability and the QBQ! to clients. A zoom training session like this is a timely option.

While chatting from my home office in Denver, Colorado with a fine team based in Virginia, I was asked this question:

“John, how do I use QBQ! to practice personal accountability while not going so far that I do people’s work for them?”

Surely, a terrific question and one that in one form or another, we’ve heard for a long time. People want to take more ownership but are not always certain when to …

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