13 Reasons To NOT Work In Retail

The Premise

There are many jobs where a person never interacts with the public, but retail isn’t one of them. Whether serving food and drink at Olive Garden or Starbucks, handling transactions at Wells Fargo, cutting hair at Great Clips, selling blouses at Nordstroms, or purveying patio furniture at Christy Sports—you’re going to interact with buyers. You know …

• Those folks who pay our bills.
• The lifeblood of our business.
• The people who vote with their dollars.
• Those who tell (or don’t) friends about us.

The Story

When I called Christy Sports Friday morning, the fella answering spoke so fast, I didn’t get his name. I asked if our deck chair had arrived. When he put me on hold, I was cut off. I called back. Reaching him again, he made no mention of the phone troubles, but informed me the truck hadn’t come and “won’t be here until Monday.”

Accountability: Knowing the Limits of My Knowledge

Here’s what I know: I don’t know a lot of stuff about a lot of stuff. I’m always amused by other speakers’ websites that list 19 topics of expertise. I think, Wow, they are way smarter than I!

As a citizen of the USA, I feel the same way. Candidly, most things that happen in the world are simply beyond my knowledge, so I’m careful to NOT offer an opinion for fear this truth will be revealed:

I suffer from ignorance.

Parenting: Time For This Pendulum To Swing Back

Not all of our subscribers are parents, but you all know some parents—so please forward this QBQ! QuickNote to them! Thank you!

If you want to grow as a parent, grab a copy of Raising Accountable Kids today!

The Parenting Problem

Exasperated, a young mom at the hair salon exclaimed, “My 4-year-old is driving me nuts! When he goes to Target with me, he screams and whines every single time till I buy him something!”

My wife, Karen, the slow-to-give-unsolicited-advice experienced mom and grandma, was nearby. She politely said … nothing.

Then the Millennial Mom’s frustration poured out: “I just don’t know what to do. I don’t know how to stop it!”

The #1 Mistake Managers Just Keep On Making!

Have The QBQ! Workbook yet? Practical, powerful, and personal!

There might be a million mistakes managers make, but the one we’re covering today is #1. First, let’s look at an example of sound judgment and skilled people management.

Good Managers Grow

I’ve watched Judy grow from a 23-year-old business newbie to a vice-president. She’s gone from vendor to friend to family over 20 years. I call her “Daughter #8,” with only six Miller girls and a daughter-in-law coming before her.

She didn’t begin her career to become an “executive”—but that’s what she is today. Her demeanor is sweet, kind, sensitive, helpful. I can make her giggle easily with my brilliant wit and charm.

This leader is no “meanie poo,” that’s for sure. But she did fire someone recently. If you think that makes her a meanie poo, you should not be in management.