Accountability: 13 New Year’s Questions For Personal Growth

Answers in questions - Playfair fontHere are 13 questions that challenge me to think hard, which can lead to learning, growth, and change. Each laced with an underlying QBQ! book message of PERSONAL ACCOUNTABILITY, these questions can help to make 2016 outstanding!

1. In 2015, what did I learn about myself that helped me mature?

2. What relationship did I make better and what relationship must I strive to improve?

3. How good am I at helping others feel special and who needs more of this from me?

4. When do I let victim thinking into my life and what are the consequences?

10 CommentsLeadership, Personal Accountability

Management Accountability: The Proverbial “Buck” Stops Here

excuse making, poor management, accountability, customer service

What’s really behind a lousy customer service moment? Let’s find out …

The Story

A consumer told us of her experience with a popular quick-serve chicken place. Here’s the phone call:

Customer: “I ordered a $13 meal online yesterday, but when I arrived at 8 pm, your lights were off and there was no one there.”

Popeyes: “We don’t do returns.”

Customer: “Returns? No, I’d like a refund.”

Popeyes: “When was this?”

Customer: “Last night.”

Popeyes: “We were open till 11.”

Customer: “Your store was dark and deserted. I was there.”

Popeyes: “Bring in your receipt today for your meal.”

Customer: “No, thanks. I’d like my refund.”

Popeyes: “We don’t do returns.”

Customer: “I will contact my bank and reverse the credit card charge.”

Popeyes: “Okay.”
————-

The Cost

So, this paying patron has told some friends about her experience—and now you know about it. All for …

7 CommentsManagement

Accountability: How Team Toshiba Lives QBQ!

Toshiba Corporation of Mitchell, South Dakota—home of the famous Corn Palace—is a QBQ! organization.

Since 2013, they’ve been inculcating the QBQ! message of Personal Accountability into their culture. They’ve facilitated our training system in-house, had both Kristin and me come speak, studied the books—and truly taken the message to heart.

Vice President of Manufacturing Engineering, Jeff Clark, who has spearheaded the QBQ! training, sent this email:

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Accountability and Young People—Win 6 Books!

Do not miss our contest below to win these 6 books!

Truth: Each generation complains about the one that follows.

Am I right or am I right? 😎

But here’s another approach: We could help them be better than us. Since “modeling is the most powerful of all teachers,” we can live a righteous life for young people to see, study, and emulate. We can also give them tools to help them make their way.

Here’s an idea on how to do just that …

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Personal Finance: “Help! I’m trapped and I can’t get out!”

We don’t write often on the topic of money. We leave that to the expert in personal finance, Dave Ramsey (who just happens to require all staff to read the QBQ! book). But, money touches every area of our lives, so sometimes, writing about money just can’t be helped. 

Recently, I held a phone call with Jerry, a 51-year-old seasoned sales executive who is extremely frustrated and unhappy at work. Though our call wasn’t supposed to be about personal finance and money—it was.

13 CommentsLifestyle, Personal Accountability

Accountability and American Role Models

Grab the new QBQ! Workbook here. Personal, powerful, practical!

Note: I did not write this piece from a political view, so let’s not go there. This blog is about responsibility, integrity, leadership, and great parenting. Enjoy!

Politicians Aren’t Our Role Models

“What do we tell the children?” is a question some have asked since the U.S. presidential election. It’s a question that takes me back 18 years.

In 1998, the wall-to-wall news was about President Bill Clinton and a 22-year-old intern named Monica and their Oval Office activities. It was the story, day in, day out. The Miller children werole models-america-parenting-QBQ-personal-accountabilityre 15, 13, 10, and 8 years old.

Impressionable ages, would you agree?

But what I can tell you from the heart is this: The Clinton affair didn’t cause my wife, Karen, and me to wonder what we might tell the kids. Not even for a moment.

Because we’re perfect parents? No. Because of our political party association? No. Because we don’t follow what’s going on in the world or have opinions? Nope!

We didn’t think about it because we’d already come to a parental conclusion, possibly subconsciously since we don’t recall discussing it. Here it is:

6 CommentsParenting, Personal Accountability

Accountability and Adversity: One CEO’s Story

Personal. Practical. Powerful! Pre-order to win FREE stuff here:

The QBQ! Workbook

accountability-college-training

In a note we received from Albert Castillo, CEO of San Antonio Eye Center, there are so many powerful messages, we felt it important to share.

John, the QBQ! book has been very inspiring for my staff. Each wrote a short essay on what the book meant to them, and many brought tears to my eyes. In return, I shared with them my own story. Here it is below:

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