Trust me on this: The old stuff is the good stuff.
QBQ! History
It was 1995 when the cover of this VHS tape was produced. My first “speaker demo video” ever. No laughing, please! Mustaches were in.
That year, I decided to go out 
and speak on personal accountability. I’d been selling and implementing leadership and sales training for a decade and had conducted more than ten thousand hours of training with clients. This is where I began to notice that people—including me—tend to ask lousy questions beginning with “Why” “When” and “Who” that not only solve no problems but lead us into victim thinking, procrastination, and blame. Bad stuff.
The Original QBQ! Story
Then one Monday morning Jim, a client, phoned and asked to meet. He’d lost his job as vice president of human resources for a telecommunications firm. Over lunch, he shared that while he was on vacation, three of his five-person staff held a meeting with the CEO to complain about how Jim was running the department. When he returned to work that day, the CEO called him in and, with little to no discussion, fired him.
Feeling protective of a guy I liked, I said, “But, Jim, the question is, why didn’t he give you a chance to explain—you know, to defend yourself?” Nodding in solemn and total agreement, he said, “Yes, John, that’s the question.” An hour later …
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Would you agree that some organizations seem to purposely choose to lose customers? It’s as if they go out of their way to do so.
