WARNING: This might offend —
“Leadership” is the most over-emphasized ability, over-used buzzword, over-stressed quality, and the most misunderstood concept in the organizational world today.
Yep, I went there. ?
Did you know there’s an official “Random Act of Kindness” day? Not sure why it’s February 17, but that’s the truth.
So, when we received Jean’s story below, I got thinking, Can’t I be kind whenever I want? I mean, isn’t kindness about free will? You know, like a … choice?
Do I need to wait till February??? ?
As believers in the QBQ! book, you folks know that personal accountability is defined as …
Continue ReadingWant to talk Personal Accountability and the QBQ!? Join our new QBQ! Group on Facebook!
This profound image above will be explained … promise!
I was speaking in Bismarck, North Dakota. On the van ride from the hotel back to the airport, one of the hotel’s owners was driving. I asked him, “How many owners are there?”
“Two,” he said.
“And how many people work for the organization in total?”
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In the 1980s, the Millers dove into “social styles” personality profile material—Amiable, Driver, Analytical, Expressive—to discover my wife, Karen, is more Amiable and I am more Driver.
Then came the critter-based content; I’m a take-charge Lion and she’s a sweet Golden Retriever. ?
After that, Myers-Briggs: Karen is all “F” (Feeler) while I’m all “T” (Thinker).
“You don’t really have 7 kids, do you?!”
Yep, we sure do. When Karen and I married in 1980, having seven children was not the plan. Actually, there was no plan.
It’s been a wonderful ride, though, and with “the kids” now 36-years-old down to 21, we’ve learned a bunch. In fact, we’ve even formed some firm opinions. ?
One steadfast belief we hold is this: STRONG parenting beats WEAK parenting.
Our parenting years began in 1983 and have coincided with a world of change in the world. Everything from “participation trophies” to increased entitlement and victim thinking to college-age students needing “safe spaces” so they’re not offended. There’s simply been a ton of societal change.
Much of it working against parents who want to raise accountable kids.
Children have always needed strong parenting, but more than ever, modern-day moms and dads are the salmon swimming upstream against a cultural current that fails to promote the core tenet of the QBQ! book:
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BRAND NEW! QBQ! Facebook Discussion Group!
Our son and his wife moved into a new home. For three months, they tolerated high-energy neighbor dogs left outside all day that never stopped barking.
Never.
I know because I’ve visited there many times. The incessant noise was a real problem. Yet when they talked to the owner, the woman asserted —
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Win a FREE autographed QBQ! book. Comment below to be entered into our 9/16/19 drawing!
When you chat with the COO of a 7,000-person retail chain, along with its VP of Ops leading 70+ locations, you listen.
Visiting with Steve Black and Clint Adams of Rouses Markets, I discovered that rumors of the death of “brick & mortar” retailers are greatly exaggerated. This thriving southern U.S. grocery chain founded in 1923 plans to be around for a long, long time.
Here’s what Steve, Clint, and the Rouses leadership team are doing right:
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Humans seem hardwired to play victim, making us susceptible to asking victim-oriented questions:
Why is this happening to me?
Why can’t I get a break?
Why don’t I have what others have?
Why don’t people do more for me?
Pity Parties are instinctual, natural — and harmful. What do they accomplish? Know this:
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No matter how well we think we know and practice the QBQ! book’s message of Personal Accountability— blame can creep into our lives. We must remain vigilant! Enjoy!
A popular 1970’s meme (before memes existed) was —The Devil Made Me Do It.
Today, we hear this popular media-driven phrase: ”There’s plenty of blame to go around!”
It’s our nature to ask Whodunnit? when the unplanned, painful, disappointing, or embarrassing occurs. When stuff happens, it’s so easy to spread the blame —
“Well, yes, I did that, but, you see, they made me do it.”
“I accept 65% of the blame, but he’s 35% responsible, too!”
Or simply, “Not my fault!”
It’s difficult for humans to state …
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Is providing outstanding customer service complicated? Let’s hear from Antonio, reader of Outstanding!
Continue ReadingJohn, we gutted and remodeled our kitchen. Almost complete, it looked amazing! We only needed a backsplash. Our in-demand contractor said he could do the install the next weekend.
We found the perfect tile online at Home Depot. However, arriving at the store to purchase it, we learned the product in stock didn’t match the computer inventory.
Two cartons short! And we had a deadline.
That’s when department manager, Jake, really impressed. He could’ve said, “Sorry.” Instead —
