QBQ QuickNote: Make No Excuses!

Daughter Tara, while a high school senior, came home one weeknight after I’d turned in and typed out a note on my laptop. This is exactly how it looked and read: “Dad, I’m sorry for not calling to let you know I wouldn’t be home by ten. I understand things like this can take away…

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Outstanding! Organizations Don’t Do This …

Two minute video message from John G. Miller about new Outstanding! book. Our story today comes from José in California. Enjoy! ——————— John, you’re totally correct when you say in Outstanding! that “people fire companies.” With all the problems in the economy and how hard it is to gain and keep customers, organizations should not…

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A QBQ! reader shares ….

By Daniel J. Nestlerode, a QBQ! reader From the January issue of Town and Gown in State College, PA. The past couple of years have been hard on most investment people. We first had a precipitous decline in stock prices around the world (most mutual funds declined in value also) exposing just how fragile those…

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Q&A with John G. Miller, QBQ! author

Jim, a manager at Coca-Cola who bought 24 QBQ! books for staff his team, emailed this question: Mr. Miller, in QBQ! you write that “leaders are not problem solvers” but then the Rockbottom mgr in Chapter One gets Jacob (the server) the Diet Coke for his customer – you. Great story! But what is the…

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From Mark Sanborn – A believer in QBQ!

Mark Sanborn, a longtime excellent speaker and author of The Fred Factor, is also a believer in PERSONAL ACCOUNTABILITY and the QBQ! Please enjoy his guest blog here: http://www.marksanborn.com/blog/the-specialist-series-john-miller-on-accountability/

A hospital uses QBQ!

A note from a QBQ! reader says this: John, my director and I attended the TapRoot Summit in Nashville, Tennessee, last month. Following your presentation we decided to buy the QBQ! for all our employees and begin the QBQ! as a group. Our department has 6 people. We told them that they did not have…

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Public Education and QBQ! – Personal Accountability

A school district today is better off because of QBQ! A superintendent trained his staff with the QBQ! training program and sent us this comment: Hi John, We have completed the QBQ program. This program has changed me … and my 5 staff members loved it, too. “Thank You” for allowing us to experience the…

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