As our heavily damaged economy slowly comes back to life, I can’t imagine a more critical time to stand out.
Said differently, it’s time to … be outstanding.
Is your organization there? If not, what needs to change?
Bottom line, success will be driven by where paying customers choose to spend their money. As in pre-Coronavirus days, they will vote with their dollars — and feet.
We must be as excellent as we can possibly be. No organization can afford to lose cash-carrying customers. Of course, it will happen since our organizations are made up of humans and humans make mistakes.