Outstanding! works!

It’s emails like this that warm the heart of any author: Hey John: Just wanted to let you know I picked up “Outstanding” and have not been able to put it down. It has been great reading and even more fun beginning to implement some of the ideas in my second year in Worcester! Thanks…

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Personal Accountability … Bengy Style!

Personal Accountability … Bengy Style! Need to buy a car? If so, then here’s where you go: Mountain States Toyota, Denver, Colorado. Why? Because they are outstanding! Ask for Bengy Martinez—the happy salesperson with the big smile (email him at [email protected]). Let me tell you, Bengy is a star. And like every star, he has…

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Integrity Begins With Me!

QBQ! QuickNote® Integrity Begins With Me! On a December Saturday years ago, the Millers piled into our van and headed for the mall. It was lunchtime, so we stopped at McDonald’s. Waiting at a red light in front of the restaurant, we saw a man standing at the intersection. In his mid-40s with a full…

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Outstanding! Happens in Moments

QBQ! QuickNote® Outstanding Happens in Moments Our QuickNote story is from Antonio in Indiana, an Outstanding! reader. —————————————- John, I ordered Outstanding! the minute it was released, and have applied the principles to my personal and professional life. My staff has done the same—and we have seen our business move in an outstanding direction. So,…

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QBQ QuickNote: Make No Excuses!

Daughter Tara, while a high school senior, came home one weeknight after I’d turned in and typed out a note on my laptop. This is exactly how it looked and read: “Dad, I’m sorry for not calling to let you know I wouldn’t be home by ten. I understand things like this can take away…

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Outstanding! Organizations Don’t Do This …

Two minute video message from John G. Miller about new Outstanding! book. Our story today comes from José in California. Enjoy! ——————— John, you’re totally correct when you say in Outstanding! that “people fire companies.” With all the problems in the economy and how hard it is to gain and keep customers, organizations should not…

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A QBQ! reader shares ….

By Daniel J. Nestlerode, a QBQ! reader From the January issue of Town and Gown in State College, PA. The past couple of years have been hard on most investment people. We first had a precipitous decline in stock prices around the world (most mutual funds declined in value also) exposing just how fragile those…

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Q&A with John G. Miller, QBQ! author

Jim, a manager at Coca-Cola who bought 24 QBQ! books for staff his team, emailed this question: Mr. Miller, in QBQ! you write that “leaders are not problem solvers” but then the Rockbottom mgr in Chapter One gets Jacob (the server) the Diet Coke for his customer – you. Great story! But what is the…

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