When it comes to handling organizational change, there’s been little change.
While in college a decade ago, Kristin was a bank teller. One day she called home on her break and I asked, “How’s your shift going?”
She lamented: “We’re just buried in change here!”
Being the expert that I am—and her super wise dad—I responded, “That’s typical today; lots of change going on inside organizations.” The ensuing silence was deafening. The daughter then said slowly and clearly to the father, “No … a customer brought in $3,000 in coins and we’re counting it.”