Note: Don’t miss the Application Exercise at the end of this QuickNote! I suppose we all have a phrase or two that we can’t stand hearing. Here’s one for me: There’s plenty of blame to go around! Often spoken by someone in the media, it’s a phrase that has become prevalent. Possibly because blame has…
Continue ReadingKevin Brown, Director of Franchise Sales for SERVPRO in Nashville, TN—a QBQ! believer and Miller friend— makes me think when he says, “Life is fair … bad things happen to all of us.” How often, though, do we think life is not fair? Ever made statements like these? The bank got us a “no interest”…
Continue ReadingQBQ! QuickNote® Outstanding! is Different Since “outstanding” means to stand out—and only a few organizations really do—then it makes sense to say that to be outstanding is to be different. It’s also true that Outstanding!—the book—is different. That is, it’s different from my other two. Yet there is commonality. “This book will do for organizations…
Continue ReadingIt’s emails like this that warm the heart of any author: Hey John: Just wanted to let you know I picked up “Outstanding” and have not been able to put it down. It has been great reading and even more fun beginning to implement some of the ideas in my second year in Worcester! Thanks…
Continue ReadingPersonal Accountability … Bengy Style! Need to buy a car? If so, then here’s where you go: Mountain States Toyota, Denver, Colorado. Why? Because they are outstanding! Ask for Bengy Martinez—the happy salesperson with the big smile (email him at [email protected]). Let me tell you, Bengy is a star. And like every star, he has…
Continue ReadingQBQ! QuickNote® Integrity Begins With Me! On a December Saturday years ago, the Millers piled into our van and headed for the mall. It was lunchtime, so we stopped at McDonald’s. Waiting at a red light in front of the restaurant, we saw a man standing at the intersection. In his mid-40s with a full…
Continue ReadingQBQ! QuickNote® Outstanding Happens in Moments Our QuickNote story is from Antonio in Indiana, an Outstanding! reader. —————————————- John, I ordered Outstanding! the minute it was released, and have applied the principles to my personal and professional life. My staff has done the same—and we have seen our business move in an outstanding direction. So,…
Continue ReadingDaughter Tara, while a high school senior, came home one weeknight after I’d turned in and typed out a note on my laptop. This is exactly how it looked and read: “Dad, I’m sorry for not calling to let you know I wouldn’t be home by ten. I understand things like this can take away…
Continue ReadingTwo minute video message from John G. Miller about new Outstanding! book. Our story today comes from José in California. Enjoy! ——————— John, you’re totally correct when you say in Outstanding! that “people fire companies.” With all the problems in the economy and how hard it is to gain and keep customers, organizations should not…
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