QBQ! QuickNote® Outstanding! is Different Since “outstanding” means to stand out—and only a few organizations really do—then it makes sense to say that to be outstanding is to be different. It’s also true that Outstanding!—the book—is different. That is, it’s different from my other two. Yet there is commonality. “This book will do for organizations…Leave a commentBy John G. Miller
QBQ! QuickNote® Integrity Begins With Me! On a December Saturday years ago, the Millers piled into our van and headed for the mall. It was lunchtime, so we stopped at McDonald’s. Waiting at a red light in front of the restaurant, we saw a man standing at the intersection. In his mid-40s with a full…1 CommentBy John G. Miller
Daughter Tara, while a high school senior, came home one weeknight after I’d turned in and typed out a note on my laptop. This is exactly how it looked and read: “Dad, I’m sorry for not calling to let you know I wouldn’t be home by ten. I understand things like this can take away…Leave a commentBy John G. Miller
Two minute video message from John G. Miller about new Outstanding! book. Our story today comes from José in California. Enjoy! ——————— John, you’re totally correct when you say in Outstanding! that “people fire companies.” With all the problems in the economy and how hard it is to gain and keep customers, organizations should not…Leave a commentBy John G. Miller
Jim, a manager at Coca-Cola who bought 24 QBQ! books for staff his team, emailed this question: Mr. Miller, in QBQ! you write that “leaders are not problem solvers” but then the Rockbottom mgr in Chapter One gets Jacob (the server) the Diet Coke for his customer – you. Great story! But what is the…Leave a commentBy John G. Miller
Mark Sanborn, a longtime excellent speaker and author of The Fred Factor, is also a believer in PERSONAL ACCOUNTABILITY and the QBQ! Please enjoy his guest blog here: http://www.marksanborn.com/blog/the-specialist-series-john-miller-on-accountability/Leave a commentBy John G. Miller
A note from a QBQ! reader says this: John, my director and I attended the TapRoot Summit in Nashville, Tennessee, last month. Following your presentation we decided to buy the QBQ! for all our employees and begin the QBQ! as a group. Our department has 6 people. We told them that they did not have…Leave a commentBy John G. Miller
One of our favorite stories ever. Enjoy, share! John and Kristin
I arrived at the Cleveland airport for my flight feeling dread. I had to get to Portland, Oregon that night, and I was taking the last flight west. On top of that, I had to connect through the always chaotic O’Hare International Airport.
We pulled away from the gate on time, but then a “ground hold” happened. Going nowhere, my worry meter kicked in.
Meanwhile, I was sitting next to a United Airlines pilot — Captain Terry Callaghan — who was catching a ride to O’Hare to pilot a flight to Germany. Airline pilots operate in a hierarchical, seniority-based system, and only the most senior pilots fly the foreign routes. Add that to his captain’s hat and distinguished gray hair, and I knew he was an experienced professional. He was able to explain the reasons behind our delay, which helped a little, but I still needed to be in Portland that night — and we were losing precious minutes fast.
We finally took off …8 CommentsBy John G. Miller
Early in the COVID-19 days, my wise wife, Karen, said this could really hurt our son’s business. Michael and his wife, Casey, perform wedding videography and photography.
Have you heard the trendy phrase “gig economy”? Well, Sun Prairie Films of Colorado couldn’t be more closely tied to the world of gigs. All revenue comes from events, group celebrations, and gatherings of lots of people.
I feared Karen was right, but I responded, “Probably, but let’s not say that to them now. It won’t help to predict doom and gloom when we don’t know.” Karen agreed.
Sadly, she was spot on—Sun Prairie Films revenue eventually shut off like a faucet.
Leadership Lesson Learned8 CommentsBy John G. Miller
My wife, Karen, and I have been reading The Road Back to You to learn about the Enneagram, a personality-type system that can lead to self-discovery and greater understanding. Doing so has generated a lot of conversation. From these chats, I have a thought to share that I’ll set up with a key passage from the QBQ! book.
Excerpted from Ch. 37 titled, “We Buy Too Many Books” —
We attend too many seminars. We take too many classes. We buy too many books. We listen to too many podcasts. We engage in too much training.
Yes, it’s all a waste! A waste, that is, if we’re unclear on what learning really is. Learning is not attending, listening, or reading. Nor is it merely gaining knowledge. Learning is really about translating knowing what to do into doing what we know. In other words, it’s about changing.
Never forget: Learning equals change. If we haven’t changed we haven’t learned.
Now that thought …
14 CommentsBy John G. Miller