Outstanding Service Lives!

A longtime client and friend to QBQ! sent us this email. Completely in his own words, Kim Stephens shares this story. Outstanding service – it’s just not that complicated! Enjoy! Hi, John! My recent stay at the Courtyard by Marriott Boston-Raynham completely reminded me of Chapter 24 in Outstanding! and how great service is “doing…

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Accountability: Say It, Do It!

The point of this missive is not to pick on a nice guy, but to show how easy it is to say, “I believe in accountability!”—and then not practice it. A month ago we had a gent named Kyle, representing a large landscaping firm, come to our house to talk about a major project. Kyle…

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Clarifying Accountability

Dear QBQ! team, I purchased the QBQ! book from Dave Ramsey’s website and love it! So much so, that I keep it on my desk and refer to it often before meetings, traveling, weekends—about anytime I need to be reminded of what personal accountability really means and how to practice it. Recently, a colleague borrowed…

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There’s Always a Time and Place for QBQ!

Every author/speaker has probably heard a client make a statement like this: “Well, my guys won’t read the book.” But there’s one executive in the tractor parts industry who, thinking creatively, found a way around that objection. Here’s his solution. Enjoy and pass on! John, it was a pleasure to hear you speak at the…

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Who Is In Charge of Your Family?

I delivered a “Personal Accountability and the QBQ!” session to a 60 person department of a university in Salt Lake City. Since QBQ! applies to all people, I always mention our new Parenting the QBQ Way book. I also made the comment to this fine group that there is a trend toward “wimpy parenting.” The response? A…

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Ownership Beats Blame – Every Time!

This story came to us at QBQ, Inc. by way of a QBQ! reader/reviewer who found it posted on his blog: Over the past few weeks I’ve been getting frustrated with my dad who hasn’t been calling me. Several times he’s accidentally dialed me and when I answered he’d say, “Oops, I’m actually in a…

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Blame: The Spreadable Sin

Don’t miss the poll below! So often people say, “There’s plenty of blame to go around!” (It’s a favorite phrase of the media). It seems to be our human nature to immediately ask Whodunnit?! when something happens that was unplanned, painful, disappointing—or embarrassing. When it all goes wrong—even if we know in our heart that…

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Accountable Parenting

Little did we know on that first date as teens in November 1976 in Ithaca, N.Y. that we’d someday parent seven children and put together a book on just that subject. Thanks to all of you who humbled us through the years by asking for a product that connects the QBQ! message of personal accountabiity…

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Managers: Get Some Training!

Grab past QBQ QuickNotes here.   Note: This QuickNote is longer than most, but covers a critical subject matter. So grab a cup of coffee or a Diet Coke and enjoy—and then forward to every manager you know! I sometimes coach a pastor whose church is thriving. This man has many skills and gifts. He…

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Be an Owner, Not an Occupier

Enjoy two new “fast and fun” QBQ! interviews and a 12 minute podcast with Dave Ramsey: http://outstandingorganization.com/podcasts/ One definition of the trendy word “occupy” is to “dwell in a space.” Too often, we humans do this—we just take up space. Sometimes, we just take up … time. Time, as we all know, can be measured…

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