Personal Accountability: The Better Path

Have you ever heard questions such as … “Why don’t I ever get a break?” “When will people be nicer to me?” “Who’s going to start giving me what I deserve?” “Why don’t others understand me better?” If you have, you’ve witnessed some bad stuff: Victim/entitlement thinking, blame, finger-pointing, and procrastination. The truth is most…

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Enjoying that QBQ! book

We get some nice notes around here regarding the QBQ! book. Hard not to share one now and then. So, here we go! Good afternoon! I just wanted to take some time to say what a help your book has been to me. It is passing through my small branch. I won’t lie, I heard…

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The QBQ! Pledge

Yesterday we sent out a QBQ! QuickNote titled “Take the QBQ! Pledge.” And I have been delighted to see soooooo many folks email back and say, “I will!” and “I do!” How about you? Here it is: I promise to practice personal accountability in all I do, working tirelessly to model this success principle for…

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Real People Read QBQ!

Sometimes, you get a note from a customer that you just want to share with everyone! A VP of Verizon Wireless sent us this note. A fan of the QBQ! book, she bought one for each person on her team and took them through it in an old-fashioned book discussion. Here is real feedback from…

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QBQ! Challenges Thinking

Whenever a QBQ! QuickNote goes out we get a bunch of responses, especially on one like we sent two days ago since it had “politics” in the title. Get it here. Anyway, here is a gal at Purdue U. who saw me speak on “Personal Accountability and the QBQ!” there in 2007 who continues to believe…

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Outstanding Service Lives!

A longtime client and friend to QBQ! sent us this email. Completely in his own words, Kim Stephens shares this story. Outstanding service – it’s just not that complicated! Enjoy! Hi, John! My recent stay at the Courtyard by Marriott Boston-Raynham completely reminded me of Chapter 24 in Outstanding! and how great service is “doing…

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Accountability: Say It, Do It!

The point of this missive is not to pick on a nice guy, but to show how easy it is to say, “I believe in accountability!”—and then not practice it. A month ago we had a gent named Kyle, representing a large landscaping firm, come to our house to talk about a major project. Kyle…

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Clarifying Accountability

Dear QBQ! team, I purchased the QBQ! book from Dave Ramsey’s website and love it! So much so, that I keep it on my desk and refer to it often before meetings, traveling, weekends—about anytime I need to be reminded of what personal accountability really means and how to practice it. Recently, a colleague borrowed…

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There’s Always a Time and Place for QBQ!

Every author/speaker has probably heard a client make a statement like this: “Well, my guys won’t read the book.” But there’s one executive in the tractor parts industry who, thinking creatively, found a way around that objection. Here’s his solution. Enjoy and pass on! John, it was a pleasure to hear you speak at the…

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