QBQ! – Page 26 of 33 – Be Outstanding Through Personal Accountability

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Training

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3 Traits of Accountable People

QBQ! fans know that accountable folks don’t ask Incorrect Questions (IQs) such as:

“Why don’t I ever get a break?”

“When will they communicate better?”

“Who dropped the ball?”

QBQ! believers know that IQs like these lead to Victim Thinking, Procrastination, and Blame. They also know that asking The Question Behind the Question (QBQ) is the way to eliminate these traps. QBQs such as, “What can I do to solve the problem?” and “How can I contribute?” make the difference. This is all good.

But once a person takes QBQ! to heart and begins to practice personal accountability, there are a few outward signs—traits and characteristics—she or he will exhibit. Here are just three:

5 Consequences of Victim Thinking

Have you heard something like, “It’s better to give someone a hand up than a handout”? Well, contrary to societal opinion, it’s not a mean or cruel statement. It’s wisdom because it strikes at the heart of human nature.

Sure, there are times to give freely to people in need because we’ve been so blessed. I believe we’re called do so and I bet you do just that.

But, when I put my hand out—feeling entitled, deserving, and play the victim—there are clear consequences:

Building a QBQ! Culture: Hiring Right

Even in a difficult economy, organizations must hire. And though “recruiting, interviewing, and selecting” is always important, it’s even more so when times are lean, mostly because the available margin of selection error is slimmer.

Said differently: We just can’t afford any hiring mistakes!

So here’s a recommendation from us on improving the odds of finding a “good hire”:

7 Costs of Blame

Blame, it’s a bad thing—and it takes on many forms. Here’s a humorous one:

An executive at a medical products distribution organization told me, “So, yeah, we’ve got some problems, like our field salespeople calling our headquarters the ‘sales prevention club’!”

Hey, a new acronym—the SPC!

If we didn’t have the home office getting in our way, we could make more sales!

Blame can also take on the dangerous form of culprit-seeking questions like:

Ownership Is Outstanding!

If you’ve read Outstanding!, then you know all about the “47 ways to make your organization exceptional.” If you haven’t, here’s the list.

Well, author’s prerogative—I’m adding a 48th:

Be Like Mike.

Our Colorado land-line and Internet provider is CenturyLink. They do a fine job for us, but I don’t go around raving about them. I have better things to do. However, I will take the time to extol the virtues of Mike, because people like him are the key to organizations being outstanding.

In the summer of 2012, Karen and I bought a “second home.” Yeah, I know, sounds snooty and uppity all at the same time. We didn’t plan to do it, but when we rented a house in Fraser, CO for a three day June get-away and saw that it was for sale, we asked, “Do we want to invest in this?”

YES!

So, we did. Overall, it’s been great, except for one thing: the DSL. Yes, even up in the mountains—I. Want. My. Internet!

8 Truths of Accountability

Since this post was first published, due to”popular demand,” we turned it into a wall poster for your organization!

I’ve been speaking on or writing about personal accountability since 1995—and I’ve come to believe there are eight truths that do exist, but are often rejected:

1. Everybody wants everybody else to practice personal accountability. Enough said.

2. Individuals make exceptions for themselves when it comes to the principles of accountability and responsibility:

Example:

Accountability: Flying Higher Is MY Job!

I always enjoy speaking at a client event, partly because I love to sometimes be a contrarian.

Okay, who am I kidding—I love being “contrary” a lot. Karen and I even love to raise contrarians! I mean, who wants to be a lemming?

Truth be told, when any of our QBQ! speakers arrive at an event, they already have “contrarian” stamped on their forehead because our sessions are titled “Personal Accountability and the QBQ!” And I think Kristin, at age 30, is especially contrary. How much more of an upstream-swimming salmon can one be than to be a Millennial and teach PERSONAL ACCOUNTABILITY in this blame infested and entitlement laden society?

But enough about us, really. What about the QBQ! material? What does it do for people and where does it apply?

QBQ! changes the way we view others and ourselves. And, it applies to all aspects of our professional and home lives. Let’s just glance at a slice of our work life:

How to Hold Accountable Conversations

“If I agreed with you, we’d both be wrong.”

Anonymous

Conversations. We have them all the time. With family, colleagues, friends, our dog—even ourselves. They’ve been taking place since the dawn of time. Conversing with others probably began like this:

Adam: “Why did you do that!? I told you not to eat from the forbidden tree! I can’t believe you would listen to that serpent’s lies! If you’d had a mother, you’d probably be just like her!!!”

Eve: “You did it, too! And why didn’t you kill that snake? You told me weeks ago you’d handle it. It wasn’t my fault. Why can’t you be more like your father???”

Sound familiar?

The Absolute Secret to Goal-Setting!

Most of us have seen the criteria for effective goal-setting. You know, goals must be specific, measurable, attainable, realistic—all with a targeted time frame for getting there.

To be honest, I can’t say I’ve experienced many of those! I mean …

I didn’t set out to marry the perfect woman for me, but it happened.
I didn’t set out to have 7 great kids—responsible, kind, non-entitled, hardworking—but have been blessed with them anyway.
I didn’t set out to “make it” as a keynote speaker, but I guess I have.
I didn’t set out to be debt-free, but we’ve been blessed. Much credit goes to Larry Burkett and Rob Blue, whose teachings we employed 25 years ago. (Yes, all of you debt haters, before Dave Ramsey!
Karen and I didn’t set out to write a parenting book, but—phew!—we got it done.
And, I admit, I didn’t plan to lose 43 pounds since April 11, 2012—but they’re gone.

Belief: It’s (Almost) Everything!

Ever had a bad day? How about a week of them? Let’s define a “bad day”:

You’re in sales and a prospect promised they would buy, then stunned you with this painful line, “Oh, meant to call you … we’ve decided to go a different direction.” Ouch.
You work in the home office and your project was almost completed when the boss came along and told you to start over and redo it. Bummer.
Your performance review went fine, but you didn’t get that pay increase you were counting on. Man, that stinks.

Of course, one option is to quit. But we can’t do that every time something lousy happens, right? So what keeps us where we are, employed by our current organization even when things don’t go according to plan?

For some the response is “my mortgage and car payment.” The better answer is … BELIEF.

My dad, Jimmy Miller, was head wrestling coach at Cornell University from 1949-1974. In 1967 he was invited to lead the United States’ Pan American team. The “Pan Am” games are held one year before the Olympics and involve only North and South American countries.

Coach Jimmy Miller (back left) and the 1967 United States' Pan American Games wrestling team. Coach Jimmy Miller (top left) and the 1967 United States’ Pan American Games wrestling team.