I’ve engaged in cross-country travel for 17 years, and have spoken in each of our lower 48 states. I’ve stayed in so many hotels, they now sort of all look alike. I’m sure the hotel chain marketing execs who work hard to create “brand loyalty” would cringe at that, but it’s true. Truthfully, I’m not very hard to please. If my room has a bed, TV, running water, and a coffee pot—I am very happy.
But recently, I stayed at the South Seas Island Resort on Captiva Island, Florida, and witnessed something I’ve never seen before. This:
Trust me, I didn’t fold them.
Now, the place wasn’t perfect. The room service was limited and an A/C unit in the bathroom ceiling dripped some water that I had to mop up—but I’d go back. Why? Well, the 78 degree temps in January help, but mostly because an unnamed housekeeping person went above and beyond.
When I saw those clothes on my extra bed that day, a gas station back home immediately came to mind.Continue Reading