JUST99WORDS: “I learned a lot!” You sure?

I love those conflicting two-word phrases called oxymorons … “pretty ugly” “legal brief” “old news” “committee decision” And, “country music.” 🙂 Another: Adult learning We’re not good at learning because we’ve “mis-learned” what learning is. Learning is not about showing up. Learning is not about going to class, memorizing content, passing a test. That’s called…

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JUST99WORDS: The Service Secret

David, a Rockwall, Texas Costco photo customer, shares the secret to winning him over forever: My posters were done when promised. They took the time to retouch the images, removing every blemish. They did it without any request from me. No extra charge! The final product was beautiful. Guess who gets all of my photo…

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JUST99WORDS: It’s All About Me!

  John, Karen, three active grandkids—and a 34 year, work-in-progress marriage.   In 1991, eleven years married, Karen said, “John, I’m going to marriage counseling. You coming?!” I went because this relationship is my most important relationship. I also hoped counseling would … fix Karen. 🙂 Instead, I learned this truth—and have learned it again…

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JUST99WORDS: The Skeptics Beat the Cynics

Know the difference? Skepticism: It’s wise to not buy everything read or heard. Skeptics add value with, “Not sure that’s the best path; can we talk about it?” A skeptic’s accountable question (QBQ): “How can I make a difference?” Pushback builds a better mousetrap. Cynicism: Cynics doubt the intentions, sincerity, and good will of others—usually…

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  My CPA, Bob, just emailed. His business partner passed away. Gone, at 64. Probable heart attack. Tragic. My first thought: I was there days ago; did I say hello to Bill? Then, suddenly, it was Tuesday May 20, 1975, about 5pm. I was days from 17. My dad pulled into the gas station where, in…

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JUST99WORDS: Outstanding Service

*JUST99WORDS I dropped my family at the San Diego airport and drove the mini-van to the Hertz facility. Once parked, I headed toward the Hertz bus. It was there that Candy (the driver standing outside the vehicle) demonstrated a billion dollars in customer service training: Receiving a genuine smile and a warm “Welcome aboard!” clearly…

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Never Hear These 3 Dangerous Words Again …

Like little boys everywhere, our 4-year-old grandson, Joshua, can be loud. When my wife, Karen—aka “Grandma Nonnie”—was driving our van recently with Josh and his toddler sister, “Becca Boo,” sitting behind her in their carseats, she asked Josh to lower his voice. Josh complied. But then he turned to his sister (co-conspirator?) and whispered …

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Rest in This: It’s Okay to Rest


Oil well? Rig? Pump? Big machine that goes up and down?!?

Whatever it’s called, this thing has sat on the Colorado prairie a third of a mile east of that blue house off in the distance—aka the Miller home—since we moved here over 16 years ago.

Watching it from our back porch for a decade and a half, here’s what I’ve observed:

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The #1 Formula for Defeating Debt


I only have one famous friend—his name is Dave Ramsey—and I will forever be in his debt.

Which is a funny statement, actually, since Dave is all about … getting out of debt!

Truly, though, I’m thankful we found each other.

Dave tells the story of how he stumbled across us at QBQ, Inc. whenever I’m on his radio program (recent interview here). He was wandering an airport when he found QBQ! The Question Behind the Question. Like many do, he stood in the book store reading. After getting through most of QBQ!—a one hour read—he “felt so guilty” he decided to buy it.

That began our friendship.

But why did the QBQ! book intrigue him so much? Well, because Dave knows this:

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#CHANGE: 6 C’s and 1 Secret


If so, let’s explore the “6 C’s of Change.” Every change process in every organization contains these components. It’s good to name them so we know where we are at any given time.

Then we’ll share the secret to change. (Hint: It isn’t plastering slogans on cubicle and cafeteria walls.)

Okay, here we go …

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