“Complacency is a state of satisfaction combined with an unawareness of potential danger, and it’s often characterized by one word: smug. Outstanding organizations know that “smug” doesn’t work. They understand the need to beat back complacency again and again.” Outstanding! Chapter 43: “Stay Alarmed”
In the late 1980s, early in my career selling management training, a mentor would say this after a client meeting that didn’t go as well as I’d planned: “Remember, just because they deny they have problems doesn’t mean they don’t have any.”
Denial. It’s a dangerous place to live.
Whenever any of us on the QBQ, Inc. team comes in to teach “Personal Accountability and the QBQ!” we always provide a pre-session questionnaire. Here is one of the questions we ask:10 CommentsBy John G. Miller