Work Like Woody: Be a Mood-Lifter!

I regret to inform you that if you have read QBQ! but not its companion book—Flipping the Switch … Unleash the Power of Personal Accountability Using the QBQ!—you’re missing out on some terrific stories! 🙂

One Flipping the Switch story is “Living Like Larry.” It’s about an outstanding TSA agent who makes a difference in the lives of travelers.

Our story today is about Woody, a corporate security guard, who, like Larry, causes each of us to ask The Question Behind the Question (QBQ):

1 CommentLeadership, Personal Accountability

Young or Old, Entitlement Thinking Stinks

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John G. Miller – future QBQ! author – commanding a 1960’s “Fox Trac.”

The winter of 1970 in Ithaca, N.Y. provided perfect conditions for bombing around on our now vintage-looking Fox Trac snowmobile. Thus, the 11-year-old competent, confident, and cute commander of this carriage needed the proper winter attire. So my mom (riding in the cart with my brother) and I went shopping for a “snowsuit.” Much to my dismay, we found one. Yes, the hideous thing you see me wearing in the picture.

Really, Mom!? Neon yellow!? Can’t I get one in a man’s color like black, Navy blue, or rich chocolate brown!?

All my pleading for anything-but-yellow fell on deaf—but wise—ears. We came home with my new “banana suit” and, like it was yesterday, I remember why Mom chose it (and, no, it wasn’t so she could find me in a snowstorm!):

33 CommentsParenting, Personal Accountability

When Seeking Change, Blame No Buddy

Purge: To remove what is undesirable; to cleanse.

Our son-in-law, Erik, husband to my speaking colleague, Kristin, must have one of the highest IQ’s of any person I know. One day, he challenged me with a question.

While chatting about music, a subject he enjoys immensely as a singer/musician at heart, a well-known group came up and I said, “Yeah, I have one of their songs on my iPod, but I don’t like it.”

After a brief pause, he asked this:

Leave a commentPersonal Accountability

Recipe for Holiday Stress: 21 Ingredients to Avoid!

Blessed are the flexible, for they shall never be bent out of shape!

Holiday Stress

The holidays are a special time for cooking, baking, and eating. New recipes, old recipes, Grandma’s recipes, Uncle Mark’s recipes, Mom’s recipes—and favorite recipes! We all have those dishes we look forward to every year. But here is one entree we do not want to serve:  

Recipe for Holiday Stress: 21 Ingredients to Avoid!

8 CommentsParenting, Personal Accountability

No Excuses Driving: 13 QBQ! Rules for the Road

 Here lies the body of Jonathan J.,
Who died maintaining the right-of-way,
He was right, dead right, as he rode along,
But just as dead as if he had been wrong.

(“No Excuses!” – Ch. 9 of Flipping the Switch
"I almost lost my husband tonight," said Molly.

Bill is a professional driver. Bill drives people all around. Bill drives a lot. Bill picked me up at the Detroit airport and drove me an hour north to a hotel for my “Personal Accountability and the QBQ!” speaking engagement. Bill and I have a bunch in common:

31 CommentsParenting, Personal Accountability

Want Change? Lose the Consultants, Ask QBQs

After 28 years of calling on senior executives, I want to scream …

STOP THE MADNESS! LOSE THE CONSULTANTS!

I just returned from speaking on “Personal Accountability and the QBQ!” in Europe. In my travels, I met several people who told me their employer currently has “change management” consultants* (Old joke: A consultant is someone who borrows my watch and tells me what time it is!) roaming their hallways, holding small employee meetings, and leading executives to and through mountaintop retreats.

And my guess is, the consultants are working from a definition of “organizational culture” that sounds something like this:

27 CommentsManagement, Personal Accountability

It’s the Cool Managers Who Appreciate People

New at the QBQ.com store is our fun, practical, and meaningful QBQ! poster: 

Ten Truths of Personal Accountability

And now, our newest blog post … 

Char bent

I had just finished teaching 20 of the “47 Ways to Be Exceptional” from our Outstanding! book at a cancer research hospital, when the Director of Anesthesiology asked, “How do I do some of that stuff like your manager did in the houseplant story you told?”

And I thought, Well, nice to know my content is still relevant.

You see, in the corporate world, people (Read: fad crazy executives and their HR, training, and OD departments) are always searching for the next magic solution or bolt of white lightening to fix the problems faced. It’s too bad they waste time, money, and energy chasing the latest training craze, when all they need to do is return to the fundamentals.

A few questions:

Want a stronger, more positive organizational culture? Engaged people?

25 CommentsLeadership, Management