The Cafeteria COO: How to Lead

“Hello, how are ‘ya?”

“Good to see you!”

“Hey, it’s been a while.”

That’s how lunch went in the dining establishment that was so fancy, so ritzy, that even the napkins were flecked with gold.

As I dined with the top officer of a blue chip insurance firm you would surely know by name (um, if you’re curious, they’re “on your side”), it seemed everyone around us knew him.

We were chatting about the “Personal Accountability and the QBQ!” presentation I’d just completed, and where to take the message of the QBQ! book next inside the organization.

When it was time to leave, we stood, turned toward the front door, stepped slightly to the right, and ….

11 CommentsLeadership, Management

The 13 Costs of Blame

fire

Organizations that don’t eliminate blame right now are burning money!

That’s my conclusion from working with a bunch of organizations since 1986. In fact, The Question Behind the Question (QBQ!)—a tool for practicing PERSONAL ACCOUNTABILITY—was born as an antidote to blame. Only when individuals engage in accountability, responsibility, and on-the-job ownership will the very real dragons of finger-pointing, culprit-seeking, and blame be slain.

This is when organizations become … outstanding.

But why bother? Does it really matter, this blame thing?

Well, you decide after exploring our itemized list titled …

39 CommentsLeadership, Personal Accountability

What’s New in the QBQ! book?

What’s New in the QBQ! book? Now that we’ve launched what we call the “gentle rewrite” of the QBQ! book a decade and one million copies later, people are asking the obvious question: What’s new in QBQ!? So let’s answer that question. But first, a matter of integrity: As the author, I don’t and won’t…

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The #1 Formula for Defeating Debt

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I only have one famous friend—his name is Dave Ramsey—and I will forever be in his debt.

Which is a funny statement, actually, since Dave is all about … getting out of debt!

Truly, though, I’m thankful we found each other.

Dave tells the story of how he stumbled across us at QBQ, Inc. whenever I’m on his radio program (recent interview here). He was wandering an airport when he found QBQ! The Question Behind the Question. Like many do, he stood in the book store reading. After getting through most of QBQ!—a one hour read—he “felt so guilty” he decided to buy it.

That began our friendship.

But why did the QBQ! book intrigue him so much? Well, because Dave knows this:

13 CommentsPersonal Accountability