“So, all I have to do, Beth, is push this button to evaluate you?” I asked incredulously.
“Yep. That’s right,” said Beth, an outstanding Colorado State government team member. Smiling, she handed me new license plates for a car we’d just bought.
My first thought as I pressed the EXCELLENT button: Glad my wife doesn’t have one of these for me at home!
My next thought:
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Truth: Each generation complains about the one that follows.
Am I right or am I right? 😎
But here’s another approach: We could help them be better than us. Since “modeling is the most powerful of all teachers,” we can live a righteous life for young people to see, study, and emulate. We can also give them tools to help them make their way.
Here’s an idea on how to do just that …
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Ever rearranged a room and right in the middle of the process thought, This will never work! It’s too much change. I don’t know what to do next. Chaos!
But then, you push forward—and suddenly, it all comes together.
That’s what happened when my wife, Karen, and I changed around the big dorm-like room at the top of our Denver home. With most of our seven offspring grown and gone but returning frequently with their kids, it was time for … change.
It was not something we had to do. It was something we chose to do. With eight grandchildren and two more due by July 4th, well, you understand.
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When we at QBQ, Inc. work with client teams, we help them understand the danger of possessing a cynical attitude. What is cynicism?
Cynicism: Doubting the intentions, motives, and sincerity of others.
Thinking the worst of people—coworkers, management, neighbors, friends, family—is an awful way to work and live. It’s something I have to be careful to avoid. When I fall prey to cynicism, I play the victim asking Incorrect Questions (IQs) like, “Why is life so unfair?” “Who’s doing this to me?” and “When will people treat me right?”
Bad questions, for sure. (For more on IQs vs. accountable QBQs, click here)
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Is your organization striving for high-level “employee engagement”?
If so, here’s a story from Anna, a superintendent of schools in Virginia, presenting a crystal clear picture of an engaged team member. Good stuff. Enjoy and … share on!
John, I’ve listened to “QBQ!,” “Flipping the Switch,” and “Outstanding!” several times on audio. I love how such practical content can change a life so much and make my world a happier place. I now look for examples to share. Here’s one …
Continue ReadingWhen it comes to the airline industry, there is so much negative stuff. How ’bout we share a positive airline piece on customer service and commitment? 😎
Enjoy this outstanding customer service story from QBQ! reader, Spencer Werness, of the Twin Cities, Minnesota airport …
Spencer Werness of Delta Airlines—you won the “stash” of 6 FREE QBQ! books! Congratulations!
The Miller marriage is healthy—and I have proof!
We cleaned our garage over the weekend with NO disagreements over when to do it, how to do it, and where stuff should go.
No tension, no arguing, no fighting. We were not the Bickersons on Saturday, but rather the harmonious Millers.
Miraculous.
For many years our 7 children wanted to “run for the hills” whenever Mom and Dad said, “Kids, we’ll be cleaning the garage today.”
Not anymore, though. And … I feel I need to add this clarification:
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There are many terrific aspects of being an author/speaker. One is when people have an outstanding experience, they think of your message. Honoring!
In this case, it’s about QBQ!-esque customer service. Enjoy this story from Travis, a true believer in the QBQ! book and its message of Personal Accountability.
Continue ReadingIt is often said our world’s woes can be traced to a “breakdown of the family.” So I got thinking, What exactly breaks a family down? What damages relationships, drives people apart, and creates estrangement?
I believe exploring what we might do wrong is as healthy a learning process as studying the right things to do. So let’s look at one dozen mistakes that when made truly hurt families.
I’ve always loved this question: “What’s the most important leg of a 3-legged stool?” The answer is, of course, obvious.
How about this question, though: “Who’s the most important member of a team?” Isn’t the answer also—all of them?
I’ve had some Big Bad Voodoo Daddy music for years and often jump right into it when exercising. Today, though, I decided to watch this terrific group here:
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