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An email came to us that you should only read if you love outstanding customer service stories. Enjoy!
22 CommentsBy John G. Miller
I love the QBQ! book and its message. Whenever I experience a moment of pure personal accountability as a paying customer, I think, These people really understand their own role in this whole thing!
Well, it happened again.
Maui Jim is a maker of great products, namely sunglasses. I’m a big fan. My favorite pair had a little hiccup when a tiny nut broke off of a tiny screw, so I contacted them.