Outstanding Service: 7 Reasons This Customer Is Happy

Want to win an autographed copy of the Outstanding! book? See below!

An email came to us that you should only read if you love outstanding customer service stories. Enjoy!

John,

I love the QBQ! book and its message. Whenever I experience a moment of pure personal accountability as a paying customer, I think, These people really understand their own role in this whole thing!

Well, it happened again.

Maui Jim is a maker of great products, namely sunglasses. I’m a big fan. My favorite pair had a little hiccup when a tiny nut broke off of a tiny screw, so I contacted them.

22 CommentsUncategorized

6 Powerful and Inspirational Quotes I Love

Grab the new QBQ! Workbook here. Personal, powerful, and practical!

friedrich-note-final

I’ve been asked, “What are you currently reading and what do you recommend?”  

My answer?

Nothing and zip. (Well, I could recommend these books, but that might be a tad self-serving!)

But seriously, I’m not a big reader.

What has meant a great deal to me, though, are specific quotes. I’ll share them here and then ask you to give us a favorite quote. Here we go!

32 CommentsUncategorized

Careful, Making Assumptions Is Costly!

Grab the new QBQ! Workbook here. Personal, powerful, practical!

gr-collage

The Story

In 1984, while living in Great Falls, Montana with my wife, Karen, and our sweet one-year-old, Kristin (actual house and child pictured), I wrote a letter to the local paper. Much to my surprise, it was published.

The piece confronted, probably with a defensive and immature tone, how Montanans viewed the Miller’s home state of New York.

I was attempting to counter the myth held by westerners that New York is a “concrete jungle.” In reality, New York is millions of acres of rolling hills, mountains, streams, lakes, forests, farms, and dairy cows.

For Upstate New Yorkers like Karen and me, “The Big Apple” does not define our home state.

Once published, though, I wondered if my letter might make some Great Falls’ locals none-too-pleased with me.

The next morning, I found out—or so I assumed. Overnight, someone had placed on our porch a homemade wire cage containing one …

8 CommentsUncategorized

Election Alert: Changing the World Is Still MY Job!

Buy THE QBQ! WORKBOOK to Make Personal Accountability a Core Value!

election-2016-election day-vote-rockthevote

It’s a dangerous time to be involved in a world that didn’t exist 15 years ago: Social media.

The Story

In 2013, I made a mistake: I voiced a political opinion on social media.

I made mention that I disagreed with a policy put forth by the Obama administration. I foolishly posted it on our QBQ! Facebook page.

Within minutes, a woman I didn’t know wrote, “You’re racist!”

23 CommentsPersonal Accountability

Outstanding Customer Service — Easy As 1-2-3!

Buy THE QBQ! WORKBOOK – Make Personal Accountability a Core Value!

Tara, #2 of seven Miller offspring—a mom with two kids of her own— watches for examples of the QBQ! book in the world. She just sent me this example of outstanding customer service, with succinct commentary:

“Dad, this is QBQ! all the way!”

customer-service-outstanding

Junior Olympics Gymnastics, Brighton, CO

The Story

Tara’s 3-year-old, our spunky and most chatty granddaughter, McKenna, attends “Tiny Tots and Tumblers” classes at Junior Olympics Gymnastics in Brighton, Colorado.

The owner, Jen Chase, sent all the parents this email:

5 CommentsUncategorized

OWNERSHIP: A Powerful Principle of Success

What’s New at QBQ!? “The QBQ! Workbook” and Everything Else!

fraser-collage-mowing

Since 2012, Karen and I have owned a 1995 home in the Rocky Mountains. Sitting high atop a hill overlooking the “Fraser Valley,” it provides a beautiful western view.

The lower portion of our one-acre lot has an old dirt driveway leading to a dirt road. We’ve never used this driveway since we can’t get up to the house with it. This driveway simply dead-ends into the hill below the home.

Alongside this useless driveway, grass and weeds grow. No biggie, I mean—it is the mountains. So I’ve never mowed there. In fact, there’s so little grass at 8,600 feet, we don’t even keep a mower in Fraser.

Last week, though, I loaded our 22” Toro push mower into my Tacoma and delivered it 88 miles to the house in the hills. I then slid, along with the mower, down the embankment to the old driveway and mowed weeds for over an hour.

Why did I do this?

2 CommentsUncategorized

Blame Game: 1961 Song Might Be the Fix We Need

blame

The King performing “Put the Blame On Me”

Imagine a world of no finger-pointing, culprit-seeking, excuse-making, and blame.

You’re probably thinking, No way, John! No blame at all? It’ll never happen!

You could be right. I mean, just watch the news, see what’s trending on social media, and listen to what is espoused daily by our political “leaders” …

What are we witnessing?

8 CommentsPersonal Accountability

Stay Out Of The Ditch: Confront Today’s Values

If you grew up in snow country like I did, you were told that when driving on snow and ice, never turn away from the skid, run from the skid, or ignore the skid. Rather, we were taught to confront a skid aggressively with swift action.

car in ditch final

If your vehicle’s back-end is skidding in the snow to the right, turn the steering wheel hard to the right. If it slides to the left, turn hard left.

When we confront the skid or slide directly like this, we kill our vehicle’s momentum and win back control.

Otherwise, we end up in the ditch.

A Metaphor for Confronting Society’s Values?

This safe driving maneuver is an apt picture for those frustrated by what might be seen as a slide in our world’s values.

Possibly, each of us could directly confront the “skid” we see taking placenot by lecturing, shaming and criticizing othersbut through our own actions.

Our own choices.

In other words, through personal accountability …

6 CommentsLeadership, Personal Accountability