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Serving customers really is this simple. Our story comes from long time and loyal subscriber to our QBQ! QuickNote emails, Jim Schreier. Jim, your signed set of books is on the way!
Continue ReadingNot all of our subscribers are parents, but you all know some parents—so please forward this QBQ! QuickNote to them! Thank you!
If you want to grow as a parent, grab a copy of Raising Accountable Kids today!
Exasperated, a young mom at the hair salon exclaimed, “My 4-year-old is driving me nuts! When he goes to Target with me, he screams and whines every single time till I buy him something!”
My wife, Karen, the slow-to-give-unsolicited-advice experienced mom and grandma, was nearby. She politely said … nothing.
Then the Millennial Mom’s frustration poured out: “I just don’t know what to do. I don’t know how to stop it!”
Continue ReadingHave The QBQ! Workbook yet? Practical, powerful, and personal!
There might be a million mistakes managers make, but the one we’re covering today is #1. First, let’s look at an example of sound judgment and skilled people management.
Good Managers Grow
I’ve watched Judy grow from a 23-year-old business newbie to a vice-president. She’s gone from vendor to friend to family over 20 years. I call her “Daughter #8,” with only six Miller girls and a daughter-in-law coming before her.
She didn’t begin her career to become an “executive”—but that’s what she is today. Her demeanor is sweet, kind, sensitive, helpful. I can make her giggle easily with my brilliant wit and charm.
This leader is no “meanie poo,” that’s for sure. But she did fire someone recently. If you think that makes her a meanie poo, you should not be in management.
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The ProblemSocial media has been a strange place since the POTUS election. Have you noticed anyone online —
There is no political message in that last question, so please don’t take umbrage. I’m simply baffled by the substantial time and emotional energy expended on social media that could be used differently.
Yes, like you, QBQ, Inc. and the Miller clan believe in compassion. However, is it possible there are people a mile from me who would be greatly blessed if they received just a slice of the concern for humankind expressed on Facebook and Twitter?
Let’s turn to coach, pastor, and politician Jimmy Miller—a man who never touched a computer or smartphone in his life—for a possible answer …
Continue ReadingOur mission at QBQ, Inc. is Making Personal Accountability a Core Value, so this is our question for you:
Let’s do a quick “needs assessment” for our workplace and ourselves. We’ll begin with the individual—meaning … me. Here we go!
Ten introspective questions:
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If Just ONE …
During this Dave Ramsey Show interview, Dave asked me, “If people only get one idea from QBQ! what do you want it to be?”
I responded, “Well, Dave, it’s this: I can only change … me.”
Some of you right now are thinking, That’s not new, John, not new at all!
Right. But remember what we teach in the QBQ! book:
Repetition is the motor of learning!
So, let’s repeat the truth that I can only change me—a cornerstone of PERSONAL ACCOUNTABILITY—using a story shared by QBQ! reader, Annetta:
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If I say I’m against “entitlement thinking,” many would cheer. However, if I say I’m against “entitlements,” some would call me mean-spirited.
Most talk around “entitlements” is political, highly charged, and nasty. The minute lawmakers try to reduce any specific “entitlement program,” they are accused of being nothing short of evil.
But, this board member of the Denver Rescue Mission is not evil at all. I just think we need to be aware of “unintended consequences” …
Continue ReadingWant to win an autographed copy of the Outstanding! book? See below!
An email came to us that you should only read if you love outstanding customer service stories. Enjoy!
Continue ReadingJohn,
I love the QBQ! book and its message. Whenever I experience a moment of pure personal accountability as a paying customer, I think, These people really understand their own role in this whole thing!
Well, it happened again.
Maui Jim is a maker of great products, namely sunglasses. I’m a big fan. My favorite pair had a little hiccup when a tiny nut broke off of a tiny screw, so I contacted them.
Planning a 2017 event? Let a QBQ! speaker help!
Your future lies ahead!
Are you in a “New Year, New Me” mode? If so, it’s always good to think about where I’ve come from, where I am, and where I want to go. In other words, reflect on my purpose, passions, and how these combined lead to prosperity.
But let me begin our first 2017 QBQ! QuickNote by describing a nightmare I had the other night …
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Give the gift of learning through our QBQ! books here!
I don’t know about you, but when a blog advertises a list, I don’t want a preamble, I want to dive right in. So here we go!
7 Ways To “Let” the Holidays Be Better
1. Let go
Got old hurts? Did Uncle Joe, brother Seth, or cousin Jamie say something that offended you in … 2005? If so …
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