Diet Coke or Diet Dr. Pepper—It’s All QBQ! Service

Readers of the QBQ! book have sent us many great customer service stories. They do this when they experience a moment that brings them right back to the book’s content, specifically Chapter One titled, “A Picture of Personal Accountability.” This is where Jacob, my server at the Rockbottom Restaurant, sent his manager to grab me a Diet Coke from a nearby grocery store. I was more than delighted!

Oh, you don’t know that story? Well, pick up a QBQ! book today! 😎

Meanwhile, here is the most recent story to come to us. Enjoy!

2 CommentsCustomer Service

Seeking and Giving Help — 9/11 or Today

It may not be the time of year we normally think about 9/11—not that we will ever forget—but here’s a story from that awful day I will always remember. Share if you’d like!

John G. Miller, author of these books

Asking a Lousy Question

Hours after the terrorist attacks, I was asking the whiny question, “Why do I have to do everything myself?” Looking back, I was mindlessly rearranging my garage, doing my best to not feel the pain.

I was also avoiding what sat on the back of my pickup truck: a new natural gas-powered furnace/heater for our above-ground pool—which I knew I could never lift off alone. My plan was to levitate it to the ground with sheer mind control.

Not feeling very good about anything, I was suddenly interrupted by a pleasant, “Afternoon, Sir. How ‘ya doing?”

16 CommentsUncategorized

6 Truths of Self-Pity and the Dangers of Victim Thinking

When does compassion for people become the enabling of victim thinking?

Here’s a phenomenon I’ve noticed: Some people who love the QBQ! book’s message of Personal Accountabilityand refuse to suffer from victim thinking themselveswill support other people’s tendency to play the victim. Even though they agree with this statement:

When I play the victim, I serve no one—not even myself.

Why some go out of their way to paint certain groups of people as victims—seeking to create a “fairer and more just world,” they’d say—is beyond me. PLEASE don’t get me wrong, we should desire to serve those who are less fortunate, but …

13 CommentsPersonal Accountability

The Workplace: Do People Want To Work?

From Steve, a business owner:

“What’s peculiar about today’s workforce—and perplexes me to no end—is people ask to earn more money, but when we give them additional work and hours, they go home. Hence, our recruiting job never ends.”

In this QBQ! QuickNote, instead of a big story or profound lesson on Personal Accountability or outstanding QBQ!-esque customer service, we’ll dive into the world of work, mostly because, like Steve, I’m confused.

I’ll share several examples of what I see happening, and ask you to assess and comment. Here we go!

27 CommentsUncategorized

5 Ways to Evaluate Your Openness to Feedback

feedback-growth-management-leadership

Feedback is good. Without it, how do I improve?

“So, all I have to do, Beth, is push this button to evaluate you?” I asked incredulously.

“Yep. That’s right,” said Beth, an outstanding Colorado State government team member. Smiling, she handed me new license plates for a car we’d just bought.

My first thought as I pressed the EXCELLENT button: Glad my wife doesn’t have one of these for me at home!

My next thought:

19 CommentsLeadership, Management

Be Outstanding—Don’t Let CHANGE Happen TO You!

shared bedroom, change, chaos, dealing with change

Ever rearranged a room and right in the middle of the process thought, This will never work! It’s too much change. I don’t know what to do next. Chaos!

But then, you push forward—and suddenly, it all comes together.

That’s what happened when my wife, Karen, and I changed around the big dorm-like room at the top of our Denver home. With most of our seven offspring grown and gone but returning frequently with their kids, it was time for … change.

It was not something we had to do. It was something we chose to do. With eight grandchildren and two more due by July 4th, well, you understand.

2 CommentsUncategorized

GO VIRTUAL! QBQ Virtual Training

QBQ Virtual Training Kristin Lindeen’s VIRTUAL QBQ! sessions are high-energy, interactive, and content-packed. She shares the powerful and practical “Personal Accountability and the QBQ!” content with a fun and lively style while integrating meaningful discussion questions, exercises, and multimedia learning tools. In our new and ever-changing world today, Personal Accountability is needed by EVERYONE!  See…

Continue Reading