I lunched with David, a representative of an outstanding organization. He is one of thousands of field reps with the title of “coach” and he’s

I make one statement in my “How to Be An Outstanding Organization!” speaking engagements that generates spontaneous applause—and it’s this: “Outstanding organizations hire and promote character over

So often people say, “There’s plenty of blame to go around!”—a favorite phrase of the media. It seems to be our human nature to immediately

The King Soopers grocery store recruiting manager asked, “So, Jazzy, what does good customer service look like to you?” With 17 years of life under her

Readers, can you help us solve a problem??? I received this email from Betty: “John, the 10 questions for better communication in your blog titled

I bet the maker of this Rice Lake, Minnesota sign was not really saying, “Enjoy your visit to our Port-a-John in the woods!” But that’s what

David, an AutoTrader executive, made a very cool statement. After reading QBQ!, attending a QBQ! keynote at a national conference, and implementing the QBQ! training system

Have you heard this? “If you don’t like the weather, just wait five minutes!” Sorry to offend those who think their weather is “all that,”