QBQ! Blogs

Keys To Success For “Up and Comers”

At Ace Hardware, an “old guy” team member helped me find some products. We chatted and discovered we were both born in 1958—and he was

Emotional Maturity = Growing Up!

Can the QBQ! message of Personal Accountability help us grow up? We at QBQ, Inc. do believe so! People often speak of “emotional maturity”—or what

Speak Well To Those Who Pay the Bills

One chapter in Outstanding! is titled “Never Forget Who Pays the Bills.” Yet, some people do. I witnessed an airlines gate agent in Richmond, VA,

Accountability: Can Feelings Be Wrong?

“Feelings just are” is a famous phrase that popped up some years ago. The intent was good—it’s okay to be frustrated, disappointed, and hurt. Pendulums

Helping People Isn’t Complicated

On her front lawn chatting with friends, Miller Offspring #2 (of 7) saw some boys grab an item from the street. It was a wallet.

Just 199 Words: 6 Truths of Humility

At age 8, I got into trouble for scribbling four words on a wooden toy block (actual block pictured): “John Miller the great” You see,

Email: Still An Outstanding Tool

Sometimes, I’ll email potential vendors to see if and how they’ll respond. It’s like a test. Is that wrong? 😆 Email has been with us

Being Outstanding Is Just This Simple

Our customer service comprises quality, speed, and pricing—please choose two. 😆 I saw the sentiment above around 1990. Never forgot it. When we wrote Outstanding!

Character (Still) Counts

In this candid photo (boldly taken without asking 😉), we see boss Chad. Yes, people today prefer “leader” but “boss” still works for me. As

Jamar and Jenn: An Outstanding Team

When we published this fun customer service piece—Personal Accountability = Being Outstanding!—our story’s hero, Jamar, surprisingly saw it and commented: “I come to work to