QBQ! Blogs

Be Not A Victim: 10 Practices

Watching a 1997 movie, I witnessed a line of dialogue that really caught my attention. The female star, who had been kidnapped by an evil

Making Marriage Work: 15+ Tips

Since 1976, Karen Elizabeth Giles Miller and I have been “hanging out,” as the kids say today. And married since 6/21/80. It was a hot and humid

21 CHOICES I Can Make Today!

I’ve been teaching “Personal Accountability and the QBQ!” since 1994. Kristin, our oldest offspring, has been doing so since 2008. Thankfully, this message is as

Outstanding Service Could Not Be Simpler

  I don’t know why, but nothing intrigues me more than outstanding customer service. Maybe it’s because, after 35 years in the training and development

Diet Coke or Mustard — It’s QBQ! Service

When my personal experience at the Rockbottom Restaurant became Chapter One of the QBQ! book — “Jacob and the Diet Coke” — little did I know

The Complaining Solution: STOP!

We’ve probably all been admonished at some point to “Stop complaining!” Amiright? Addictions can be tough to break, though. Question: Are you hooked on complaining?

Lifting People Higher With QBQ!

Joe Walsh, longtime rocker and member of the Eagles, nails addiction in his “One Day At A Time” lyrics. (Video here) An addict himself, he

Learning Makes For Outstanding Relationships

Join our QBQ! Facebook Group today! Got relational problems? If so, here’s how to solve them! The Challenge Of Relationships After 40+ years of marriage,