Our customer service comprises quality, speed, and pricing—please choose two. 😆 I saw the sentiment above around 1990. Never forgot it. When we wrote Outstanding!
In this candid photo (boldly taken without asking 😉), we see boss Chad. Yes, people today prefer “leader” but “boss” still works for me. As
When we published this fun customer service piece—Personal Accountability = Being Outstanding!—our story’s hero, Jamar, surprisingly saw it and commented: “I come to work to
Are you into labels? “I’m having a lousy day” has become, “I’m suffering from … anxiety.” “I need to work on concentrating, being less distracted”—a
I was actually present in 1974 when this photo was taken. Scaffolding had been rigged with ropes and pulleys to hoist a heavy church organ
Solid principles are required to successfully withstand the pressures of daily living. My sister sent this photo of her Ohio tree that withstood countless storms
One of our “Personal Accountability & the QBQ!” training distributors, in her 70s and retiring from consulting, emailed … “John, I reviewed the QBQ! training
SPECIAL OUTSTANDING! BOOK PRICING Grab your QBQ! book here or Amazon —————- Ever heard a politician say the wrong thing? The governor of New York told the citizens belonging to
Ready for a virtual QBQ! workshop? Explore here. Todd volunteers in an Alaskan prison. He believes in the QBQ! message of Personal Accountability so much
The Premise There are many jobs where a person never interacts with the public, but retail isn’t one of them. Whether serving food and drink at Olive Garden or
